Customer Service Representative

Now hiring for a Customer Service Representative
Location: Irving, TX
Pay Rate: Pay Rate: $18.50 – $19.50 per hour
Schedule:Flexible between 7:00 AM – 6:00 PM ET
, plus occasional Saturdays

Talk, Solve, Smile—That’s the Job.

Looking for Customer Service Representative jobs in Irving where great communication makes a real difference? This opportunity lets you assist customers, solve problems, and build positive relationships while helping deliver outstanding service every day.

• Must have 2+ years in customer service/call center
• Previous customer service experience in a call center, retail, hospitality, or similar environment
• Strong communication and problem-solving skills
• Ability to work a flexible schedule, including occasional Saturdays
• Reliable attendance and ability to work in a structured, metric-driven environment
• Hardwired internet connection required (Wi-Fi not permitted)
• Dedicated, distraction-free home workspace
• Must pass a background check and drug screen
• No time off permitted during the first 90 days

• Handle high-volume inbound customer calls
• Assist customers with account inquiries, service requests, and issue resolution
• Provide accurate information regarding mortgages, housing, permits, and related services
• Document customer interactions and complete post-call tasks accurately
• Meet quality, productivity, and schedule adherence metrics
• Deliver professional, courteous customer service on every call
• Collaborate with team members and leadership to ensure customer satisfaction

• Competitive Weekly Pay
• Comprehensive Benefits including medical, dental, and vision coverage.
• Life and Disability Insurance for added peace of mind.
• Optional 401(k) Plan to help you prepare for the future.
• Supportive Team Environment focused on professional growth and customer success.

“The Staffmark team had consistent communication and a friendly demeanor.” Staffmark Associate