Senior Client Services Specialist

Senior Client Services Specialist

We are looking for a Senior Client Services Specialist to join our team in a Contract role. This 12-week opportunity is ideal for a client-focused specialist who can manage commercial portfolio support, strengthen exhibitor and stakeholder relationships, and help deliver high-quality event experiences. The position combines day-to-day service coordination with process improvement, cross-functional collaboration, and occasional travel to support on-site event operations.

Responsibilities:

• Act as the main point of contact for assigned commercial accounts, delivering responsive support and building strong client relationships throughout the event lifecycle.
• Create and carry out outreach efforts that keep clients informed, address questions early, and encourage greater participation and satisfaction.
• Gather input from exhibitors and internal partners, review service workflows, and recommend practical changes that improve the overall customer experience.
• Work closely with cross-functional teams to coordinate service delivery, resolve issues efficiently, and maintain smooth operational execution.
• Travel to event sites as needed to oversee service areas, support floor operations, and help ensure a well-organized experience for clients and attendees.
• Partner with contractors and external vendors to align service expectations, support event execution, and maintain productive working relationships.
• Contribute to the preparation and review of exhibitor service materials, ensuring information is clear, accurate, and aligned with event policies and safety requirements.
• Assist with financial and account-related activities such as billing coordination, reconciliations, and other support tied to client service operations when needed.