Client Services Specialist

Client Services Specialist

We are looking for a Client Services Specialist to support event operations and deliver a high-quality experience for attendees, exhibitors, and internal teams in Irving, Texas. This is a contract position with an initial 12-week term and the potential to transition into a longer-term opportunity. The person in this role will serve as a key point of contact, helping coordinate event-related services, resolve questions efficiently, and improve communication across multiple programs and live events.

Responsibilities:

• Manage incoming questions from attendees, exhibitors, and staff, providing timely follow-up and driving issues through to completion.
• Review event-related web content regularly to confirm information is accurate, easy to navigate, and aligned with program needs.
• Troubleshoot registration and service-related concerns by identifying root causes and applying practical solutions.
• Work closely with internal departments and external partners to introduce service improvements that strengthen the overall event experience.
• Process and update registrations across multiple platforms with a high level of accuracy and attention to detail.
• Track exhibitor timelines, service needs, and communications to keep deliverables organized and stakeholders informed.
• Coordinate with operations teams to prepare exhibitor pricing materials and support rate structure planning.
• Create and maintain exhibitor service documentation, including vendor details, service options, and booth compliance guidelines for assigned events.
• Travel as needed to conferences, trade shows, client locations, and vendor meetings to support event execution.
• Contribute to additional event and client service activities as business needs evolve.