Part-Time Specialist IV,Call Center Job Irving area,Texas USA,Customer Service/HelpDesk

Commitment to Mission

At Lone Star College System, every employee contributes to our mission of providing transformational educational opportunities that help individuals get from where they are to where they want to be. Guided by our vision to lead higher education through high-quality, affordable, and innovative learning opportunities, employees are expected to exemplify professionalism, integrity, accountability, and collaboration.

Through our One LSC Philosophy
, we deliver excellent and uniform customer service, providing consistent information, and uniformly helping every student regardless of physical location, modality, college, campus, center, or medium.

This commitment supports Lone Star College System's strategic goals:

Opportunity through financial resilience

Leading in academic excellence

Strength in culture and talent development

Connections through bridges of prosperity

Great Colleges to Work For

Lone Star College System is proud to be recognized as a Great Colleges to Work For institution by The Chronicle of Higher Education.

This recognition reflects our commitment to creating an organizational culture where employees are valued, supported, and empowered.

Campus Marketing Statement

Lone Star College-System Office, University Park

With 100,000 students and counting, Lone Star College System provides transformational educational opportunities that help individuals get from where they are to where they want to be. The two-year institution is training tomorrow's workforce today, offering more than 200 degrees and certification programs that empower students to take the next step.

Lone Star College System has eight main campuses and more than 20 locations in the Houston area. Learn more .

Lone Star College System Office employees are based at one of two System Office locations:
The Woodlands and University Park. Both are sites for multiple administrative departments and systemwide training programs.

The address is 20515 SH 249 (SH 249 and Louetta Road), Houston, Texas . All applicants must reside in Texas.

Job Description PURPOSE AND SCOPE:

The Part-Time Specialist IV, Call Center functions as a first response access point for all students. He or She receives inbound calls from faculty, staff, community members and students from all Lone Star College campuses that need assistance with Admissions issues, updating student account, Registration processes, Advising information and Business Office functions. He or She provides information, direction and step by step instruction to educate students on self-service modules.

ESSENTIAL JOB FUNCTIONS:

Answer all inbound calls and troubleshoot student center to resolve student inquiries regarding the Admissions process, Advising info, Registration requirements and Business Office functions as well as general inquires

Triage student accounts to provide caller with completing Admissions and business Office requirements

Educate students on how to navigate their student center

Call back and make outbound calls to students who require additional assistance

Create Service Now Tickets for changes required on student account to the appropriate department

Responsible for other reasonable, related duties as assigned

KNOWLEDGE, SKILLS AND ABILITIES:

Ability to work non-traditional hours (may include weekends and holidays as needed)
Excellent verbal and written communications skills
Excellent listening skills and professional phone etiquette and demeanor
Excellent problem-solving abilities
Strong attention to detail
Understanding of Call Center technologies
Ability to use software products
Ability to prioritize effectively
Ability to balance team and individual responsibilities

PHYSICAL ABILITIES:

The work is sedentary. Typically, the employee sits comfortably to do the work. However, there may be some walking; standing; bending; carrying of light items, such as papers, books, or small parts; or driving an automobile. No special physical demands are required to perform the work.

WORK SCHEDULE AND CONDITIONS:

Equipment used includes, PC workstation running on a LAN in a Microsoft Windows environment, calculator, phone and other general office equipment
Interface with internal and external contacts as needed to carry out the functions of the position
Work is performed in a climate-controlled office with minimal exposure to safety hazards

REQUIRED QUALIFICATIONS:

High school diploma or GED and at least 1 year of related work experience, or an equivalent combination of education and experience

Salary

Hourly Pay Rate is…