Equity Loan Processor

• Ability to meet production, quality and service standards with emphasis on delivering exquisite customer service
• Manage a large pipeline of applications while meeting required service level agreements
• Responsible for thorough application review, collection, review and validation of all required documentation, including income calculation
• Following up with the customer within established time frames and delivering a quality application to Underwriting
• Serve as a primary point of contact, providing customers with timely and periodic status updates of their loan application
• Returning all inquiry calls within service level agreement
• Activities include:
• Accept incoming phone calls
• Make outbound phone calls to follow up on outstanding documents and provide updates on loan status
• Monitor and respond to incoming emails
• Monitor and respond to incoming voicemails
• Document all communication
• Focused on achieving customer delight through successfully establishing customer rapport, setting appropriate expectations, asking probing questions, relationship deepening and executing on all commitments
• Ability to meet production, quality and service standards with emphasis on delivering exquisite customer service
• Able to articulate difficult and/or complex information in a manner that is clear while conveying compassion to drive customer retention and sales partner confidence

• This position requires a flexible schedule, including the ability to work evenings, weekends, and overtime as needed to meet business demands
• Hours are typically 8 am - 5 pm PST or 10 am - 7 pm EST depending on your location and/or business needs
• This is a remote opportunity; must be located within 100 miles of a local Accenture office
• Must be State NMLS licensed and have passed the Uniform State Test as additional licensure will be required

• Minimum of 2 years of mortgage experience
• Minimum of 2 years of customer contact experience

• Ability to work well in a fast-paced, multi-task environment
• Self-starter that thrives in a team environment
• Strong organizational, problem solving and time management skills
• Professional communication both written and verbal

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.

We anticipate this job posting will be posted until 10/26/2026.

Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off.

U.S. Employee Benefits | Accenture

• California $23.13 to $48.13
• Colorado $23.13 to $41.59
• Connecticut $23.13 to $41.59
• District of Columbia $24.62 to $44.28
• Illinois $21.39 to $41.59
• Maine $19.66 to $35.43
• Maryland $23.13 to $41.59
• Massachusetts $23.13 to $44.28
• Minnesota $23.13 to $41.59
• New York $21.39 to $48.13
• New Jersey $24.62 to $48.13
• Ohio $21.39 to $38.51
• Virginia $21.39 to $44.28
• Washington $24.62 to $44.28

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s…