Operations Experience Ambassador

Pay: $28-$30/hr

Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us.

Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You’ll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role.

Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it's a meaningful career.

The Operation Experience Ambassador is responsible for establishing a warm, welcoming, and professional atmosphere for all clients, executives, and staff members. The Operations Experience Ambassador will serve as an ambassador to the on-site technology support team while providing floor operations support to our customers and clients. They will assist either at the service desk directly or in conference/meeting rooms. They will have a level of expertise to assist all visitors quickly and can readily jump in to assist meetings when needed.

• Provide personalized and exceptional internal and external customer support with an emphasis on elevated hospitality per local Workplace standards.
• Assist with any workplace position while showcasing a willingness to help wherever needed.
• Intermediate knowledge of A/V technology and comfortable with supporting A/V needs.
• Greet employees and visitors, welcome clients with a smile and maintain eye contact through the entire interaction.
• Provides on-site welcome and assistance throughout scheduled shift for all in-house clients.
• Gain a better understanding of customer’s technology issues by asking probing questions, listening, asking clarifying questions, taking detailed notes, while providing accurate time estimates for next steps.
• Work with the Workplace Team to assist any VIP guests seeking office/meeting room technology support.
• Responsible for daily walkthrough of office space and conference rooms to ensure all technology is put away neatly or readily available for any upcoming meetings including client and VIP.
• Speak knowledgeably about the office, building, surrounding areas, transportation, local restaurants, and other points of interest.
• Provide first-line support for basic office technology.
• Respond to inquiries and anticipate customer/client needs.
• Communicate effectively with peers, displaying accuracy and attention to detail both in verbal and written communications.

• The ability to work under pressure, prioritizing tasks and juggling many jobs simultaneously, while constantly interacting with visitors in a public environment.
• Excellent listening and oral communication skills.
• Intermediate computer skills and knowledge of office technology / equipment.
• Punctual, dependable and dedicated to achieving operational excellence, down to the smallest of details.
• Discreet, ethical and committed to maintaining a high degree of confidentiality.
• A consistently professional approach, with a mindset to take ownership and responsibility within and outside one’s job domain.
• Can think quickly on their feet and complete all tasks, when prompted by the client or guest, in a timely manner.
• An aptitude for acquiring skills in technical repairs and an eagerness to learn about new products and devices.
• Creative thinker, able to work in tandem with the client on new ideas, projects, etc.
• Proven experience in an Audio Visual and/or Technical Support position OR equivalent level of education in field.
• At least 2 years of work in a professional environment providing customer support and administrative assistance.

Rapport is a specialized division of FLIK Hospitality Group and a member of Compass Group USA

Compass Group is an equal opportunity employer.

At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities,…