Customer Support & Coordinator

Position: Customer Support & Job Coordinator
// CAREERS
· posted 12 days ago# Customer Support & Job CoordinatorA real seat on The Cleanup Company's team — hired through Pulpo.

Hiring entity:
Trilled Soluciones S. de R.L. de C.V. — Pulpo’s employer of record in Mexico.

México
· Remote
· CSTFull-time// ABOUT

THE ROLE ## What this job is.

Keep every cleaning on schedule, every client informed, and every job accounted for.

At Trilled Soluciones, we connect exceptional talent in Mexico with high-growth companies in the United States. We've helped hundreds of professionals build meaningful careers while supporting products that power real businesses.

We're looking for a Customer Support & Job Coordinator who communicates clearly in English, stays calm when the day gets busy, and takes pride in making sure every job gets done right. You'll work remotely in a fast-paced operations setting where cleanings happen all day and real-time accuracy matters.

This seat is critical to the client experience. You'll be the eyes and ears on every job, working closely with clients, cleaners and the operations leads so that every cleaning is scheduled, confirmed, completed and ready to invoice.

If you're detail-obsessed, customer-minded and energized by ownership, this role is for you.// ABOUT THE CLIENT## Who you'll work with.

The Cleanup Company The Cleanup Company is a cleaning business in the Dallas–Fort Worth area of Texas. It serves apartment communities and furnished-rental operators, keeping units guest-ready with a team of professional cleaners.// WHAT YOU'LL DO## Responsibilities.
* Answer client calls, texts and emails, and handle booking requests, schedule changes and questions quickly and courteously.
* Schedule cleanings and assign cleaners, keeping the job calendar up to date throughout the day.
* Confirm upcoming jobs with clients and cleaners ahead of time, including access details, timing and special instructions.
* Check in with cleaners during the day to confirm arrival, progress and completion, and log accurate notes on every job.
* Collect completion photos and checklists, and send completed jobs to invoicing so nothing gets missed.
* Spot problems early (late arrivals, missed cleanings, quality complaints, supply needs), escalate them to the operations lead and follow through until they're resolved.
* Follow up with clients after jobs to gather feedback and keep relationships strong.
* Stay available on phone, text and email during your shift and respond to urgent requests fast.// QUALIFICATIONS## What we're looking for.
* Advanced written and spoken English, used every day with U.S. clients and the team.
* Experience in customer support, scheduling, dispatch or another customer-facing role.
* Comfort with computers, Google Workspace and digital communication tools.
* Sharp attention to detail, with accurate job notes and schedules.
* Strong time management and the ability to juggle many jobs and conversations at once.// NICE TO HAVE## Extra credit.
* Experience in cleaning, property management, hospitality or home services.
* Experience with scheduling or field-service software.
* Spanish (helpful when coordinating with cleaners).// WHO YOU ARE## The person who does well here.

You're detail-obsessed and take real pride in getting every schedule and note right. You stay calm under pressure, even when several jobs need attention  communicate proactively, raising issues early instead of waiting to be asked, and you own your jobs until every cleaning is confirmed complete. Most importantly, you're looking for a stable, long-term opportunity with a company that values your work and gives you room to grow.

Actively hiringposted 12 days ago// ROLE DETAILS

Location:

México
· Remote
· CSTType:
Full-time Client:
The Cleanup Company

Employer:

Trilled Soluciones S.…