Customer Solutions Specialist

Purpose of Position

Serve as the primary point of contact for drivers, customers, and internal teams requiring support. This position is responsible for managing customer requests, coordinating solutions, maintaining accurate documentation, and facilitating communication to minimize downtime and provide an exceptional customer experience.

• Respond to customer requests via phone calls and electronic requests for support.
• Create and manage support tickets in accordance with established service standards.
• Coordinate with dealerships, vendors, and internal departments to facilitate timely resolutions.
• Provide customers with accurate updates throughout the support process.
• Maintain complete and accurate documentation within company systems.
• Monitor open cases and ensure appropriate follow‑up through resolution.
• Build productive working relationships with customers and team members.
• Participate in training and development opportunities to expand knowledge and effectiveness.
• Focus on providing solutions that grow and maintain healthy and lasting relationships with customers.

Other duties may be assigned as listed. The job description is not comprehensive and may be subject to change.

• Write routine reports and correspondence.
• Communicate effectively with customers in a way they understand needed actions and work toward resolution of chief complaint.
• Manage multiple priorities in a fast‑paced environment.
• Complete accurate and timely documentation.
• Collaborate positively with coworkers and business partners.
• Must have basic knowledge of Windows and Microsoft Office applications.

• High School diploma or general education degree.

• Previous customer experience.
• Experience in transportation, dispatch, customer support, or service industry.
• Demonstrated willingness to learn new systems, processes, and industry knowledge.

We offer competitive benefits, including a 401(k) program with company match, medical, prescription, dental & vision insurance, company‑paid life insurance, short and long‑term disability insurance, paid time off, and a strong commitment to training.

We are an Equal Opportunity Employer. Pre‑employment drug testing/background check will help assure that we build a diverse team of people who can best work with others and serve our customer needs.