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Mortgage Customer Care Team Lead

Job in Irving, Dallas County, Texas, 75084, USA
Listing for: Bsi-Financial-Services
Full Time position Listed on 2026-11-14
Job specializations:
Salary/Wage Range or Industry Benchmark: 55000 - 75000 USD Yearly USD 55000.00 75000.00 YEAR

Job Description & How to Apply Below

BSI Financial in Irving, TX is seeking a Customer Care Supervisor to lead and mentor a team of loan servicing agents. You will set policies aligned with FDCPA and CFPB guidelines, handle escalated calls, and train staff.

This role requires 1-2 years of management and 5 years in customer service, proficiency with Word/Excel, and strong communication. You’ll work in a professional office, with a full benefits package and a positive team culture.

This opportunity is for the Mortgage Customer Care Team Lead role at Bsi-Financial-Services.

We are currently recruiting a Mortgage Customer Care Team Lead for our team in Irving, TX, United States.

This is an excellent opportunity to take on the Mortgage Customer Care Team Lead role at Bsi-Financial-Services.

As a Mortgage Customer Care Team Lead, you will play an important part at Bsi-Financial-Services in Irving, TX, United States.

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