AVP Learning and Development

Job Summary

The AVP, Learning and Development will be responsible for leading the design and execution of organizational learning strategies and talent development programs partnering closely with corporate support functions and business divisions to develop learning programs that align with their business objectives. This includes assessing training needs and developing and delivering training solutions that drive strategic business objectives.

This role is also responsible for effectively managing the Company’s compliance training program, resource allocation and budgeting, collaborating with other departments, and ensuring training initiatives align with organizational goals. Key responsibilities also include managing the company’s learning management system, managing a team of trainers and instructional designers, developing training materials, facilitating sessions, managing onboarding processes with a training component, and staying current on training trends and methodologies.

• Leads the design and execution of organizational learning strategies and talent development programs partnering closely with corporate support functions and business channels to ensure learning programs and training solutions help drive strategic business objectives.
• Engages with business leaders and stakeholders to proactively identify training gaps, gather feedback and ensure alignment of learning initiatives with business and/or department priorities.
• Ensures adherence to the company’s training policy including management of the company’s compliance training program.
• Effectively manages a team of instructional designers, trainers and external training content providers including providing ongoing feedback, coaching, and effective oversight.
• Effectively selects and manages external training vendor relationships, including training development software providers and training content providers.
• Ensures the effective administration of the company’s learning management system, including the delivery and tracking of learning activities, completion of curriculums, and generation of accurate reporting to analyze training trends and validate overall compliance and training effectiveness.
• Presents training program overview and report on compliance training progress to internal and external stakeholders on a periodic basis.
• Manages budget and allocation of resources to meet the training development and delivery needs of internal clients.
• Designs and develops training courses and provides guidance to team members that develop and deliver training and create engaging learning material and courses.
• Performs other duties as assigned.

• Bachelor’s degree or equivalent learning and development experience required.

• Minimum 10 years’ experience in a learning and development role; minimum 5 years’ experience managing a learning and development function
• Minimum 4 years’ experience in mortgage industry specific training
• Proven track record of effective program management and process improvement
• Experience with learning management systems and program automation

• 5+ years experience managing a function responsible for enterprise learning development, performing needs assessments, performance consulting, and compliance training program support
• Demonstrated ability to translate business needs into effective learning solutions, with strong stakeholder engagement and partnership skills.
• Ability to thrive in a fast-paced environment, managing multiple priorities and
• Demonstrated competency in instructional design and development of web-based training modules
• Strong training presentation skills
• Outstanding written and oral communication skills
• Self-starter capable of working independently
• Expert level knowledge of Microsoft suite of products including Word, PowerPoint, Excel, Outlook and Teams
• Experience working effectively as part of a small team
• Ability to thrive in a fast-paced, high-pressure environment
• Experience with project management and budgeting
• Proficiency in Learning Management Systems (LMS)

Work is typically performed in…