Learning Product​/Program Manager – Field Leader Continuing Education

7-Eleven is an iconic family of brands with over 86,000 locations, surpassing every retailer in the world.

We revolutionize convenience, restaurants and fuel through cutting edge innovation — working hard to be the customer's first choice. 7-Eleven empowers our employees to 'activate awesome' and make a meaningful impact in their stores and communities every day.

If you're ready to grow, lead and make a difference, come join our team and help shape the future of convenience.

• Own the design and continuous improvement of continuing education curricula and learning pathways for field leaders, incorporating adult learning principles and industry best practices
• Manage end-to-end program delivery including scheduling, logistics, vendor coordination, and learner communications to ensure seamless execution of continuing education initiatives
• Collaborate with subject matter experts and field leadership to identify emerging capability and performance needs and translate business priorities into actionable learning objectives and solutions
• Evaluate program effectiveness through data analysis, learner feedback, and performance metrics to continuously improve learning outcomes and demonstrate ROI
• Maintain and update learning management system (LMS) content, ensuring accuracy, accessibility, and alignment with compliance requirements
• Facilitate discovery sessions with stakeholders to gather requirements, prioritize learning initiatives, and incorporate feedback into program design
• Coordinate with external training providers, consultants, and vendors to source and integrate high-quality learning content and resources
• Create and maintain program documentation including learner guides, facilitator materials, assessment tools, and completion tracking systems
• Partner with facilitators to ensure effective program delivery by conducting train-the-trainer sessions, calibrating on content and facilitation standards, and incorporating delivery feedback into ongoing program improvements
• Support change management efforts by communicating program benefits, addressing resistance, and building stakeholder confidence in learning initiatives
• Monitor program budgets and resource allocation to ensure cost-effective delivery of continuing education programs
• Stay current with learning technology trends, instructional design methodologies, and field operations best practices to inform program innovation
• Provide regular reporting to leadership on program participation, completion rates, learner satisfaction, and business impact metrics

EDUCATION: Bachelor's degree in Education, Instructional Design, Human Resources, Business Administration, or related field;
Master's degree preferred

YEARS OF RELEVANT

WORK EXPERIENCE:

3+ years

YEARS OF MANAGEMENT

EXPERIENCE:

1-2 years

CERTIFICATIONS / LICENSES: N/A

• Proficiency in learning management systems (LMS) such as Cornerstone, Workday Learning, or similar platforms
• Strong understanding of instructional design models (ADDIE, SAM) and adult learning theory
• Proficiency with virtual learning platforms (e.g., Microsoft Teams, Zoom) and digital authoring tools (e.g., Articulate 360, Mindsmith, Camtasia, Adobe InDesign), with the ability to quickly learn and leverage new learning technologies
• Excellent project management skills with ability to manage multiple programs simultaneously and meet deadlines
• Strong analytical abilities to interpret learning data, identify trends, and make data-driven recommendations
• Exceptional written and verbal communication skills with ability to influence stakeholders at all organizational levels
• Proficiency in Microsoft Office Suite, particularly PowerPoint, Excel, and Teams for…