Instructional Designer – Store Restaurant and Associate Development

7-Eleven is an iconic family of brands with over 86,000 locations, surpassing every retailer in the world. We revolutionize convenience, restaurants and fuel through cutting edge innovation — working hard to be the customer's first choice. 7-Eleven empowers our employees to "activate awesome" and make a meaningful impact in their stores and communities every day. If you're ready to grow, lead and make a difference, come join our team and help shape the future of convenience.

JOB SUMMARY:

The Instructional Designer will support the 7

University team in designing, developing, and implementing engaging learning experiences that drive employee performance and business results across the 7-Eleven enterprise. This role partners with subject matter experts, business leaders, and stakeholders to translate business needs into effective training solutions using adult learning principles and modern instructional design methodologies. The Instructional Designer will create blended learning programs including eLearning modules, instructor-led training, microlearning, and performance support tools that enhance knowledge retention and skill application.

This position plays a critical role in building a culture of continuous learning and development that supports 7-Eleven's strategic objectives.

KEY

DUTIES AND RESPONSIBILITIES:

Conduct thorough needs assessments and gap analyses to identify learning objectives and determine appropriate instructional strategies for diverse audiences

Design and develop engaging learning experiences across multiple modalities including eLearning, virtual instructor-led training (VILT), in-person workshops, video content, and job aids Collaborate with subject matter experts to extract knowledge and translate complex technical content into accessible, learner-centered training materials

Apply instructional design models (ADDIE, SAM, Bloom's Taxonomy) and adult learning principles to create effective curriculum that drives measurable behavior change

Develop storyboards, scripts, assessments, and interactive activities that align with learning objectives and engage learners at all levels

Utilize authoring tools such as Articulate 360 (Storyline, Rise), or similar platforms to build interactive eLearning modules

Create high-quality training resources using PowerPoint, InDesign, and Illustrator to support learner engagement and knowledge retention

Manage multiple projects simultaneously while meeting deadlines and maintaining quality standards across all deliverables

Evaluate training effectiveness through assessments, surveys, and performance metrics, and iterate on content based on feedback and data analysis

Stay current with emerging learning technologies, instructional design trends, and industry best practices to continuously improve training quality

Partner with the 7

University team to ensure brand consistency and alignment with organizational learning strategy across all training initiatives

Support change management initiatives by developing communication materials and training resources that facilitate adoption of new systems and processes

EDUCATION AND EXPERIENCE:

EDUCATION:

Bachelor's degree in Instructional Design, Education Technology, Learning and Development, or related field required;
Master's degree preferred YEARS OF RELEVANT

WORK EXPERIENCE:

3+ years OF MANAGEMENT

EXPERIENCE:

N/ACERTIFICATIONS / LICENSES: N/ASPECIFIC KNOWLEDGE AND

SKILLS:

Proficiency with eLearning authoring tools including Articulate Storyline, Articulate Rise,  and Camtasia Proficiency with Adobe Creative Cloud platform (InDesign, Illustrator, Photoshop)
Strong understanding of instructional design models (ADDIE, SAM, Backward Design) and adult learning theories

Skilled in multimedia development including video editing, graphic design, and audio production using tools like Adobe Creative Suite Excellent written and verbal communication skills with ability to simplify complex information for diverse audiences

Strong project management abilities with attention to detail and capacity to prioritize competing deadlines

Ability to collaborate effectively with cross-functional teams and build relationships with stakeholders at all organizational levels

Creative problem-solving skills with a learner-centered approach to instructional design challenges

Proficiency with Microsoft Office Suite (PowerPoint, Word, Excel) and collaboration tools like Teams or Zoom Knowledge of accessibility standards (WCAG, Section 508) and commitment to creating inclusive…