WFE Instructional Support Specialist - BankWorks

• Weekly
  
  Work Hours:
  
  40
• Compensation Range: Staff Range N05 Salary
• Salary Minimum: $56,119.00 Annually
• FLSA: United States of America (Exempt)
• Work Location: All positions are considered on-site roles. After six months of employment, some positions may be eligible to apply for a hybrid work arrangement based on job responsibilities, operational needs, supervisor approval, and Dallas College policy. Academic (Faculty) positions require an on-campus presence, even when teaching online courses, in accordance with state law.
• Position Type: Staff

Are you passionate about helping individuals build career-ready skills and connecting communities with meaningful opportunities? As a WFE Instructional Support Specialist - Bank Work$, you will play a key role in supporting workforce education programs that prepare students for careers in the financial services industry. This position combines program coordination, student support, instructor engagement, and community partnership development to create a positive and impactful learning experience.

You will collaborate with students, instructors, employers, and internal stakeholders to ensure the successful planning, delivery, and evaluation of workforce training programs while helping participants achieve their educational and career goals.

• Coordinate, support, and continuously improve workforce education and continuing education programs, including the Bank Work$ program.
• Serve as a primary point of contact for students, instructors, employer partners, and community organizations.
• Assist with course scheduling, program planning, and instructional logistics to ensure successful program delivery.
• Support recruitment efforts by engaging prospective students and providing information about program opportunities.
• Monitor program effectiveness, participant outcomes, and satisfaction data to identify opportunities for improvement.
• Collaborate with instructors to support curriculum implementation and ensure a high-quality learning experience.
• Recruit, onboard, and provide ongoing support to instructors, ensuring alignment with Dallas College policies and program expectations.
• Coordinate instructor meetings, training sessions, and professional development activities.
• Develop and distribute program communications, promotional materials, and participant resources.
• Maintain accurate program records, reports, and data to support decision-making and compliance requirements.
• Support off-site and employer-sponsored training activities, including facility coordination and logistics.
• Deliver exceptional customer service to students, instructors, partners, and community stakeholders.
• Build and maintain relationships with employers, workforce agencies, and community partners to strengthen program impact and student outcomes.

• Experience supporting workforce training, continuing education, adult learning, or workforce development programs.
• Strong organizational skills with the ability to manage multiple priorities and deadlines in a fast-paced environment.
• Experience coordinating programs, projects, events, or educational initiatives.
• Excellent communication and interpersonal skills with a commitment to providing outstanding customer service.
• Ability to work collaboratively with diverse groups, including students, instructors, employers, and community partners.
• Strong problem-solving and decision‑making abilities, with attention to detail and follow‑through.
• Experience using technology and data systems to maintain records, generate reports, and communicate effectively.
• Knowledge of program evaluation, research methods, or continuous improvement practices is preferred.
• Ability to interpret and apply policies,…