Customer Service Technician II

Join to apply for the Customer Service Technician II role at Körber Supply Chain
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We are looking for passionate people who innovate, collaborate and love what they do. Entrepreneurial spirit is our joint DNA. We develop future technologies and support talents to deploy their skills and reach their full potential.

• Respond to service calls to assess and restore performance of installed systems and equipment.
• Participate in equipment installation, trial runs, testing, repairs, and overhauls of parcel and postal logistics systems.
• Assist customers on operation, care, and preventive maintenance of installed equipment.
• Perform preventive and corrective maintenance, documenting all inspections and activities.
• Recommend modifications or improvements to enhance system functionality, reliability, and efficiency.
• Support performance evaluations of installed systems based on field data.
• Identify technical issues and take timely actions to resolve them safely and effectively.
• Collaborate with project management, engineering, and customer service teams to ensure project delivery and sustained performance.

• Experience with Allen Bradley and Siemens family PLCs.
• Experience with PLC, HMI, VFD, MCC and electrical power distribution systems.
• Understanding of Ethernet/IP, Profinet, Profibus, ASI Bus, and Modbus TCP industrial control/IT networks.
• Proficiency in electrical troubleshooting and problem‑solving in industrial environments.
• Skilled in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Strong written and verbal communication skills.
• Self‑motivated, proactive, willing to take on new challenges.
• Ability to work independently or as part of a team in a fast‑paced environment.
• Willingness to travel on short notice up to 50% of work time, including extended periods away from home.
• Availability to work during off‑hours, weekends, holidays, and alternate shifts.
• High school diploma or equivalent required; trade school certification or associate’s degree in mechanical, electrical, or electromechanical technology preferred.
• Bachelor’s degree in engineering is a plus.
• Minimum of 2 years’ experience troubleshooting electromechanical and/or mechanical equipment, with some experience in automated material handling systems preferred.

• Flexible work environment supporting work‑life balance; paid time off for parental leave and 22+ days off for personal time and holidays.
• Access to medical, dental, and vision insurance plans with FSA or HSA options, and a 401(k) plan with a company match up to six percent.
• Vision insurance, short and long‑term disability, basic life insurance, educational and employee assistance programs.
• Opportunity to work in an innovative lab environment with cutting‑edge sorting technology and solutions.

Körber pioneers cutting‑edge sorting technology and solutions that shape the future of mail and parcel automation across Europe, North America, and Asia. This role offers a hands‑on lab environment with flexibility and exposure to innovative technologies.

We are an Equal Opportunity Employer and are committed to ensuring equal employment opportunity to all applicants. All hires are based on qualifications, merit, and business needs. It is our policy to give equal employment opportunities to all qualified persons without regard to legally protected characteristics, or any other consideration made unlawful by applicable federal, state, provincial, and/or local law.

Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience. Please contact us via

Applicants must be legally authorized to work for any employer in the U.S.; this position is not eligible for visa sponsorship.

Ready for your next step? Click on ‘Apply now’ to get started right away! As long as the position is advertised, you can apply at any time.

We value diversity and welcome all applicants—regardless of gender, nationality, ethnicity, religion, disability, age, sexual orientation, and any other protected status.

If you have any questions or technical problems, please send an e‑mail to  
Judith Lascano is the responsible person for this job advertisement.

Seniority level: Entry level

Employment type: Full-time

Job function: Other

Industries: Machinery Manufacturing and Industrial Machinery Manufacturing