Sr Telephony Engineer

Sr Telephony Engineer

Location:

Remote

Compensation: $120,000 to $145,000 per year

Position:
Sr Telephony Engineer

Applicants must be legally authorized to work in the United States and must reside within the United States for the duration of their employment

Find Your Passion and Purpose as a Full-Time Sr Telephony Engineer

The Senior Telephony and Contact Center Engineer reports to the Sr. Director, Network and Telecom and is responsible for designing, implementing, administering, and optimizing the organization’s enterprise voice, telephony, collaboration, and contact center platforms, with a focus on Webex Calling and Webex Contact Center. This position provides advanced engineering support for VoIP, SIP trunking, call routing, IVR, contact center, cloud-based voice, and hybrid telephony environments.

The role partners closely with internal teams, vendors, carriers, and business stakeholders to deliver secure, reliable, scalable, and high-performing communication services that support business operations and customer engagement.

If you meet these qualifications, we would love to meet you:

• Bachelor’s degree (preferably in Information Technology, Computer Science, Engineering, or a related field). An equivalent combination of education, certifications, and relevant experience may be considered.
• Ten or more years of progressive information technology experience, including at least seven years in telephony engineering, contact center engineering, voice architecture, or senior voice platform support.
• Relevant professional certification such as Cisco Collaboration, CCNP Collaboration, Webex Calling, Webex Contact Center, or similar telephony/contact center credential.
• Advanced experience designing, implementing, troubleshooting, and supporting enterprise
• Webex Calling, Webex Contact Center, VoIP, SIP, IVR, contact center, call routing, voicemail, call recording, UCaaS, CCaaS,carrier services, and hybrid voice environments.
• Hands‑on experience with cloud and hybrid telephony infrastructure, including Webex Calling, Webex Contact Center, SIP trunking, SBCs, voice gateways, carrier services, emergency calling, voicemail, contact center integrations, and collaboration platforms.
• Strong knowledge of VoIP protocols, SIP signaling, RTP, QoS concepts, dial plans, call routing, IVR design, call queues, contact center operations, and telephony security principles.
• Demonstrated ability to lead complex technical troubleshooting, perform root cause analysis, and implement sustainable corrective actions.

As a Sr Telephony Engineer, you will:

• Design, implement, maintain, and optimize enterprise telephony and contact center infrastructure, including Webex Calling, Webex Contact Center, VoIP, SIP, IVR, call routing, voicemail, call recording, workforce integrations, and cloud-based voice services.
• Configure, deploy, and support telephony hardware, software, and services, including Webex Calling, Webex Contact Center, session border controllers, voice gateways, carrier services, and management platforms.
• Design, deploy, and support cloud and hybrid telephony solutions, including Webex Calling, Webex Contact Center, UCaaS, CCaaS, SIP trunking, carrier connectivity, emergency calling, call recording, and integrations with business applications.
• Maintain voice security standards, dial plan governance, call routing controls, toll fraud prevention, access permissions, and related compliance requirements in partnership with Information Security and infrastructure teams.
• Provide advanced troubleshooting and escalation support for complex telephony incidents, contact center outages, call quality issues, carrier impairments, platform defects, and…