Customs Brokerage Specialist

• Provide customers with high-quality service by ensuring consistent customer support and resolving issues to facilitate timely freight/cargo release and movement.
• Prepare, analyze, and submit documentation to relevant parties (U.S. Customs, agents, clients) in compliance with all applicable laws and regulations.
• Anticipate, identify, and resolve problems that could delay freight release or movement.
• Maintain relationships with brokers, T&B, and other service providers to exceed customer service expectations.
• Resolve banking and letter of credit issues, advise customers on payment terms, and collect on delinquent accounts.
• Coordinate billing, post-entry activities, and manage data input into computer systems.
• Perform root cause analysis as directed, manage entry verification, and access client systems as needed.
• Communicate with business partners via written, phone, or email, and produce operational trend reports.
• Support account management activities, perform entry reconciliation, and develop relationships with customer personnel.
• Facilitate entry processing, pre-arrival, and post-arrival exception resolution.

• HS Diploma or GED required.
• 12 months of brokerage, transportation, or customer service experience.
• Proficiency in MS Office, Outlook, and office equipment.
• Excellent communication, organizational, interpersonal, and problem-solving skills.
• Ability to handle high-volume, time-sensitive work independently.
• Attention to detail, knowledge of HTS classification, harmonized tariff system, and U.S. Customs regulations.

• Shift: Mon - Fri, 8:00 AM - 5:00 PM CST.
• Location:
  
  Onsite in the DFW area.
• Paid training provided.

Fed Ex Logistics offers comprehensive freight forwarding, customs brokerage, and trade advisory services globally. We are an Equal Opportunity Employer, including Veterans and individuals with disabilities, and committed to fair hiring practices.