Virtual Customer Care Representative

Job Snapshot

Employee Type: Full-Time
Location: Irving, TX
Experience: Not Specified
Job : R25_
Category: Customer Care/Service
Company: Lennar

Virtual Customer Care Representative. Lennar is one of the nation’s leading homebuilders, dedicated to making an impact and creating an extraordinary experience for their Homeowners, Communities, and Associates by building quality homes and providing exceptional customer service, giving back to the communities in which we work and live in, and fostering a culture of opportunity and growth for their Associates throughout their career.

Lennar has been recognized as a Fortune 500® company and consistently ranked among the top homebuilders in the United States.

• Promote, facilitate, and foster positive working relationships with Lennar customers and trade partners.
• Regularly exercise sound judgment and discretion when working with homeowners and trade partners.
• Manage daily trade partner activities in accordance with job schedules and business partner scopes of work as they relate to customer relations.
• Approve trade partner invoices upon satisfactory completion of the job, not to exceed $1,250.
• Proactively remedy any trade partner scheduling, communication, or payment related issues.
• Ability to understand manufacturer recommendations for use and application of their products.
• Supervise and/or conduct pre-closing meetings, demonstrations, celebrations and 30‑day post‑close visits.
• Review and certify the completion of each home within their community.
• Manage, supervise and direct all aspects of customer relations for an assigned community.
• Conduct field meetings with trade partners, construction staff and sales staff as needed.
• Be an expert in the community and surrounding area including knowledge of HOA fees and rules, schools, restaurants, shopping, etc.
• Supervise, review and resolve the condition of their community; this includes but is not limited to entry features, road and pond maintenance, common areas, model centers and signage.

• High School Diploma or equivalent required, or equivalent work experience.
• Bachelor’s degree in a related field preferred.
• Minimum 3 years of experience in directing, coordinating, and supervising work, particularly in a customer‑facing role with a home builder.
• Valid Driver’s License with a good driving record.
• Valid auto insurance coverage.
• Advanced knowledge of scheduling, budgeting and document management.
• Ability to read and interpret blueprints.
• Computer literacy, proficient in MS Office products (Word and Excel).
• Excellent follow‑up, communication (written and verbal) and time management skills.
• Daily interaction with various division personnel, outside agencies, business partners, consultants and homeowners.
• Physical & Office/Site Presence Requirements:
  Able to work in excess of eight hours per day, operate a motor vehicle, climb stairs/ladders, bend, stoop, reach, lift, move and/or carry equipment which may be in excess of 50 pounds, occasionally operate construction equipment.
• Ability to sit at a computer monitor for extended periods of time to complete paperwork, meet with building partners and receive/return phone messages.
• Must be able to work in construction environment under all weather conditions; finger dexterity may be required to operate a computer keyboard and calculator.

Comprehensive array of benefits: health insurance plans (Medical, Dental, Vision), 401(k) Retirement Plan with $1 for $1 company match up to 5%, Paid Parental Leave, Associate Assistance Plan, Education Assistance Program, up to $30,000 in Adoption Assistance, vacation annually, holiday, sick leave, personal day, New Hire Referral Bonus Program, Home Purchase Discounts, Everyone’s Included Day, etc.

Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.