Box Office Ticket Seller-Punch Line Irving

Punch Line Dallas-Box Office Ticket Seller

4 days ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

WHO ARE WE? Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders:
Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries.

These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit

WHAT THIS ROLE WILL DO

• Financial / Cash Handling:
  Ensure compliance of Company policies and procedures;
  Balancing and reconciling daily/nightly ticket sales;
  Assist Manager/Supervisor in reconciliation of cash drawers and ticket stock;
  Assist in pricing initiatives (Progressive, Platinum, Dynamic, Flex Pricing) and Value Channels & Special Ticket Offers when applicable;
  Distribute accurate daily ticket counts to Artist Representatives;
  Assist with internal Ticket Orders and Reports;
  Work with Premium Seat Sales/VIP on nightly upgrades, primary inventory, reports, etc.
• Customer Service:
  Provide prompt, courteous, and knowledgeable customer service in person and over the phone;
  Facilitate night of show Will Call & Guest List Operations;
  Troubleshoot night of show issues (transfers, barcodes, account issues, etc.);
  Address ADA requirements;
  Share knowledge of upcoming events & upgrades;
  Be knowledgeable about the events culture and genre;
  Provide positive energy.
• Other Responsibilities:
  
  Daily operations on Ticketmaster host system for sales and other tasks;
  Follow opening and closing shift procedures;
  Maintain standards for ticket types, ancillary events and qualifiers;
  Maintain call center phone system and calendars of events;
  Assist in maintaining Box Office cleanliness;
  Update and modify spreadsheets (Ticket Stock Log, Vault Log, etc.);
  Collect, store, and track Lost & Found;
  Assist Manager & Supervisor as needed; 3rd party venue coverage offsite may be required including night of show management and equipment needs;
  Ensure ADA ticket law compliance.

Required

• Knowledge of Cash Handling
• Knowledge of Phone & In Person Customer Service
• Entry level knowledge of Microsoft Applications (Outlook, PowerPoint, Excel, etc.)
• Flexible schedule (days/nights, weekends and holidays)
• Tolerance of all cultures, music and art forms
• High School Diploma

Preferred

• Attention to detail in a multi-tasked environment
• Knowledge of ticket sales
• Experience in working in live entertainment operations
• Ticketmaster host system experience
• Experience in identifying counterfeit cash / IDs

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.

It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information,…