Credit Collections Analyst

AR Collections Specialist

Location: Hybrid
- Remote (with 1–2 weeks of required in‑person training)

Schedule :
Monday – Friday | 8:00 AM — 5:00 PM

We are seeking detail‑oriented, results‑driven AR Collections Specialists to support the collections process. In this role, you will manage a portfolio of customer accounts, drive timely collections, resolve discrepancies, and collaborate with internal teams to improve cash flow and reduce aged receivables. The ideal candidate has strong collections experience, excellent communication skills, and solid Excel proficiency—including VLOOKUP and Pivot Tables.

• Manage a designated portfolio of accounts and perform daily follow‑ups on past‑due balances via email, phone, and customer portals.
• Prioritize outreach using aging schedules and documented risk indicators; maintain accurate documentation of all activities.
• Partner with Cash Application teams to resolve misapplied payments, short pays, remittance discrepancies, and other payment issues.
• Investigate and resolve chargebacks, refunds, pricing errors, and credit‑related discrepancies.
• Maintain and analyze AR aging reports using Excel, leveraging VLOOKUP, Pivot Tables, conditional formatting, and data validation.

• 3+ years of AR collections experience required.
• Intermediate Excel skills (VLOOKUP, Pivot Tables).
• Strong communication, attention to detail, and professionalism.

$30.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short‑term disability, additional voluntary benefits, EAP program, commuter benefits and a 401(k) plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave, including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.