Mortgage Collections Specialist

Join BSI Financial Services as a Collections Specialist. BSI Financial is an experienced mortgage servicing company. This is not a cold‑calling collecting position; we are assisting our borrowers in making payments on their homes.

• Customer communication – Making outbound collections calls in a professional manner while keeping and improving customer relations.
• Discuss account details, answer borrower questions, and confirm contact information (payment amount, escrow changes, etc.).
• Collecting payments – efficiently provide all payment options to customers – Mail, Pay by Phone, web payments.
• Identify financial hardships attributing to account delinquency and take proper action to aid the borrower.
• Negotiate payment plans as needed.
• Provide prompt follow‑up on payment arrangements.
• Mail correspondence to encourage payment of delinquent accounts.
• Make monthly outbound skip‑trace calls.
• Maintain a record of contacts and attempted contacts as well as details of conversations and arrangements in the required systems.
• Achieve daily call goals and phone availability.
• Responsible for meeting legal requirements and following internal policies.
• Respond to emails in a sensible professional manner.
• Adhere to federal and state debt collection laws and regulations.

• Customer/Client focus – must have excellent active listening skills.
• Problem solving/critical thinking skills.
• Time management – capability to multitask in a fast‑paced environment.
• Clear and concise professional communication – written and verbal, resilient with impolite clients.
• Outstanding phone etiquette.
• Teamwork orientation – but the ability to work successfully on own initiative.
• Strong typing and organizational skills.
• Familiar with the Fair Debt Collection Practices Act (FDCPA) and other laws governing debt collection practices.
• Negotiating skills.
• High school diploma or equivalent required.
• Proficient computer skills and knowledge of Microsoft Office and Google applications required.
• Customer service experience preferred.
• Prior experience in debt collection preferred.
• Mortgage banking experience preferred.
• Telecommunication experience preferred.

• Competitive wages.
• Opportunity for career growth.
• Outstanding benefits package – including a company‑paid life insurance policy.
• Generous PTO.
• Holiday pay.
• 401(k).
• Company provided equipment.

EEO Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status, or any other characteristic protected by law.