Call Center Financial Service Officer -Level II

Mobility Credit Union is a progressive and diverse credit union focused on offering excellent customer service. We are a dynamic organization and flexible to work/life needs, creating a supportive work environment that is understanding of personal and family obligations.

Mobility CU is very profitable and has grown over 75% in the past 5 years. We offer a competitive salary, monetary incentives, 6 percent 401K matching, excellent health care options and a $1000 signing bonus.

We are seeking an individual, who is motivated to grow with our organization.

Answers incoming calls from members to take orders, answer inquiries and questions, handle complaints, troubleshoot problems, provide information, and most importantly cross-sell credit union products and services, especially lending products. Responsible for providing a variety of paying and receiving functions, including processing deposits, withdrawals, loan payments, cashier's checks, money orders, and cash advances. Balances each day's transactions and verifies cash totals.

Performs specific assigned side jobs and assists other tellers with a variety of duties as required. Ensures members and prospective members are promptly and professionally served. Responsible for performing a broad variety of financial services such as opening and closing individual retirements accounts, checking accounts, savings accounts, term share accounts, and assisting members with any account problems. Answers member questions regarding Credit Union services provided and performs a variety of account maintenance.

Assists or refers members with any and all questions or problems that arise. Responsible for receiving, reviewing, and submitting applications for consumer loans and debit/credit cards. Meets with applicants to obtain additional loan information and documentation required to formulate and relay credit decisions. Ensures accuracy of information needed to formulate a decision based on set criteria established within the credit union loan origination system.

Works in Lobby on loans and new accounts when needed.

• Financial service functions are efficiently, effectively, and accurately performed in accordance with established policies, standards, security procedures, legal, and regulatory requirements.
• Good business relations exist with members. Products and services are properly and thoroughly explained. Members' problems or questions are courteously and promptly resolved.
• Good working relationships and coordination exist with area personnel and with management. Appropriate assistance is provided to area staff as needed. Supervisors are appropriately informed of area activities.
• Credit applications and related financial data are closely and effectively analyzed and evaluated. Applications are accurate, complete, and timely.
• The Credit Union's professional reputation is maintained and conveyed.
• Teller functions are efficiently, effectively, and accurately performed in accordance with established policies, standards, and security procedures.
• Monies are balanced and any discrepancies promptly resolved. A balancing record that meets established standards is maintained.
• Good business relations exist with members. Member's problems or questions are courteously and promptly resolved.

• A high school education or equivalent

• Knowledge of Teller policies and procedures.
• Basic understanding of Credit Union operations.
• Good understanding of financial services and products provided.
• Knowledge of Credit Union loan services, policies, and procedures.
• Understanding of related legal and regulatory standards, and required loan documentation.
• Knowledge of consumer lending practices

• Six months to two years of similar or related experience

• Excellent interviewing, communication, and public relations skills.
• Spanish speaking is a plus.
• Professional appearance and attitude.
• Strong analytical and financial skills.
• Ability to operate related computer applications, and other business equipment including calculators, typewriter, printer, telephone, and notary stamp.
• Good typing skills.
• Good math skills.

• TALKING:
  
  One must frequently convey detailed or important instructions or ideas accurately, loudly, or quickly.
• REPETITIVE MOTIONS:
  
  Movements frequently and regularly require using the wrists, hands, and/or fingers.
• FINGER DEXTERITY:
  
  Primarily using just the fingers to make…