Banking Operations Manager

Texas Capital is built to help businesses and their leaders. Our depth of knowledge and expertise allows us to bring the best of the big banks at a scale that makes sense for our clients, with highly experienced bankers who truly invest in people’s success — today and tomorrow. While we are rooted in core financial products, we are differentiated by our approach.

Our bankers are seasoned financial experts who possess deep experience across a multitude of industries. Equally important, they bring commitment — investing the time and resources to understand our clients’ immediate needs, identify market opportunities and meet long-term objectives. At Texas Capital, we do more than build business success. We build long lasting relationships.

Texas Capital provides a variety of benefits to colleagues, including

• health insurance coverage
• wellness program
• fertility and family building aids
• life and disability insurance
• retirement savings plans with a generous 401K match
• paid leave programs
• paid holidays
• paid time off (PTO)

Texas Capital is headquartered in Dallas with offices in Austin, Fort Worth, Houston, Richardson, Plano, San Antonio, Chicago, Los Angeles and New York.

For more information about joining our team, please visit us at

• Lead, mentor, and develop a team of Client Service Officers and treasury support professionals.
• Establish performance expectations, coaching plans, and career development opportunities.
• Foster a culture focused on client service excellence, accountability, operational discipline, and continuous improvement.
• Manage staffing models, workload balancing, and resource allocation to support business growth and client needs.
• Drive employee engagement, retention, and succession planning initiatives.

• Oversee all post-sale treasury management support activities, including onboarding, implementation coordination, servicing, maintenance requests, and client issue resolution.
• Ensure timely and accurate execution of treasury product and service requests.
• Partner with sales and relationship teams to deliver a seamless client experience throughout the customer lifecycle.
• Act as an escalation point for complex client issues and service challenges.
• Monitor service level agreements (SLAs), operational metrics, and client satisfaction results.

• Serve as a primary operational partner to Treasury Management, Commercial Banking, Business Banking, Corporate Banking, Private Banking, and other Lines of Business.
• Provide subject matter expertise regarding treasury products, services, operational capabilities, and client support processes.
• Collaborate with business partners to identify growth opportunities and improve service delivery models.
• Support strategic initiatives that enhance treasury product adoption and client utilization.
• Participate in business planning, forecasting, and organizational initiatives.

• Evaluate and enhance operational workflows, procedures, and controls to improve efficiency and reduce risk.
• Identify automation opportunities and implement process improvements that support scalability and business growth.
• Establish key performance indicators (KPIs) and reporting frameworks to measure team effectiveness.
• Lead cross-functional projects involving Operations, Treasury Management, Technology, Compliance, Risk, and Product Management teams.
• Promote Lean, Six Sigma, or other continuous improvement methodologies where appropriate.

• Ensure compliance with bank policies, regulatory requirements, and treasury management operating procedures.
• Maintain strong internal controls and risk mitigation practices across treasury…