Patient Financial Specialist - Patient Financial Services

Description

Summary: The associate is responsible for the duties and services that are of a support nature to the Revenue Cycle division of CHRISTUS Health. The associate ensures that all processes are performed in a timely and efficient manner. The primary purpose of these positions is to ensure account resolution and reconciliation of outstanding balances for CHRISTUS Health patient accounts. The Job works in a cooperative team environment to provide value to internal and external customers.

The associate carries out his/her duties by adhering to the highest standards of ethical and moral conduct, acts in the best interest of CHRISTUS Health, and fully supports CHRISTUS Health's Mission, Philosophy, and core values of Dignity, Integrity, Compassion, Excellence and Stewardship.

• Meets expectations of the applicable OneCHRISTUS
  
  Competencies:
  
  Leader of Self, Leader of Others, or Leader of Leaders.
• Performs Revenue Cycle functions in a manner that meets or exceeds CHRISTUS Health's key performance metrics.
• Ensures PFS departmental quality and productivity standards are met.
• Collects and provides patient and payor information to facilitate account resolution.
• Maintains an active working knowledge of all Government Mandated Regulations as it pertains to claims submission. Responsible to perform the necessary research in order to determine proper governmental requirements prior to claims submission.
• Responds to all types of account inquiries through written, verbal, or electronic correspondence.
• Maintains payor-specific knowledge of insurance and self-pay billing and follow-up guidelines and regulations for third-party payers. Maintains working knowledge of all functions within the Revenue Cycle.
• Responsible for professional and effective written and verbal communication with both internal and external customers in order to resolve outstanding questions for account resolution.
• Meets or exceeds customer expectations and requirements, and gains customer trust and respect.
• Compliant with all CHRISTUS Health, payer, and government regulations.
• Exhibits a strong working knowledge of CPT, HCPCS, and ICD-10 coding regulations and guidelines.
• Appropriately documents patient accounting host system or other systems utilized by PFS in accordance with policy and procedures.
• Provide continuous updates and information to the PFS Leadership Team regarding errors, issues, and trends related to activities affecting productivity, reimbursement, payment delays, and/or patient experience.
• Professional and effective written and verbal communication required.

• Review and work on claim edits.
• Works payor rejected claims for resubmission.
• Works reports and billing requests.
• Demonstrates strong knowledge of standard bill forms and filing requirements.
• Exhibits an understanding of electronic claims editing and submission capabilities.
• Correct claims in RTP status in the designated claim system per Medicare guidelines.
• Maintains an active knowledge of all governmental agency requirements and updates.

• Collect balances due from payors ensuring proper reimbursement for all services.
• Identifies and forwards proper account denial information to the designated departmental liaison. Dedicated efforts to ensure a proper denial resolution and timely turnaround.
• Maintain an active knowledge of all governmental agency requirements and updates.
• Works collector queue daily utilizing appropriate collection system and reports.
• Demonstrates knowledge of standard bill forms and filing requirements.
• Identify and resolve underpayments with the appropriate follow-up activities within payor timely guidelines.
• Identify and resolve credit balances with the appropriate follow-up activities within payor timely guidelines.
  
  Identify and communicate trends impacting account resolution.
• Corrects claims in RTP status in the designated claim system per Medicare guidelines.
• Initiates Medicare Redetermination, Reopening and/or Reconsideration as needed.
• Working knowledge of the CMS 838 credit balance report.

• Acts as liaison between external vendors and Revenue Cycle departments to monitor external vendor activities and ensures accounts…