Patient Services Specialist - Float

Patient Services Specialist - Float

Baylor Scott & White Health is the largest not-for-profit healthcare system in Texas that empowers you to live well.

Baylor Scott & White Health promotes the well-being of all individuals, families, and communities.

• We serve faithfully by doing what's right with a joyful heart.
• We never settle by constantly striving for better.
• We are in it together by supporting one another and those we serve.
• We make an impact by taking initiative and delivering exceptional experience.

• Immediate eligibility for health and welfare benefits
• 401(k) savings plan with dollar-for-dollar match up to 5%
• Tuition Reimbursement
• PTO accrual beginning Day 1

Note:

Benefits may vary based upon position type and/or level.

The Patient Services Specialist I Float, with direct oversight, provides administrative help in a physician's office, clinic, or other area. This role assists patients to ensure high-quality, patient-centered care. Duties include patient relations, check‑in and check‑out, scheduling, insurance verification, and answering phones.

• Serves as a float pool resource to various clinics within designated, local region.
• Assists with patient duties, including relations, check‑in, check‑out, scheduling, insurance verification, and answering phones. Arranges follow‑up visits and referral appointments.
• Assists with patient registration duties by collecting and verifying insurance information.
• Verifies patient demographics and enters changes into computer system. Directs patient to appropriate waiting areas.
• Accepts payments for physician/clinic services according to established guidelines. Posts payments and enters charges into computer utilizing appropriate codes.
• Generates daily payment reports and verifies cash drawer against report.
• Provides accurate patient, medical, financial, or procedural information to patients or approved outside entities. May need to discuss financial arrangements with patients.
• Receives and directs phone calls. Assists patients and other visitors. Responds to routine inquiries about practice services and hours of operation.
• Ensures any patient complaints are handled appropriately.
• Assists with medical records duties as requested.

• Able to travel regularly to various clinics within designated, local region and complete duties within scope as assigned.
• Good listening, social, and communication (oral and written) skills. Professional, nice, and respectful telephone etiquette. Able to adjust communication style for different audiences.
• Caring listener, delicate, upbeat, optimistic, articulate, gracious and tactful.
• Able to promptly assess requests by using electronic and paper resource materials and correctly respond to patient inquiries.
• Able to calm upset patients in a composed and professional demeanor.
• Excellent data entry, numeric, typing and computer navigational skills, with attention to detail and accuracy.
• Relaxed working in a fast paced, constantly changing and stressful environment.

We believe that all people should feel welcomed, valued, and supported.

• EDUCATION - H.S. Diploma/GED Equivalent
• EXPERIENCE - Less than 1 Year of Experience

Entry level

Full-time

Health Care Provider

Hospitals and Health Care