Patient Financial Specialist Lead-Financial Services

Patient Financial Specialist Lead – Financial Services

CHRISTUS Health is seeking a Patient Financial Specialist Lead to support the Revenue Cycle division by ensuring timely account resolution and reconciliation of outstanding balances for patient accounts.

• Meet expectations of the applicable OneCHRISTUS
  
  Competencies:
  
  Leader of Self, Leader of Others, or Leader of Leaders.
• Act as a subject matter expert supporting other PFS team members and other departments/facilities within the CHRISTUS Health network.
• Provide on‑the‑job training and serve as a source of knowledge for staff inquiries.
• Demonstrate a strong understanding of payer benefits requirements, online claims status, submission, billing, cash application, and reconciliation procedures.
• Approve or deny requested adjustments and refunds within role thresholds.
• Adapt to process and procedure evaluations and improvements; support continuous change and manage special projects in addition to normal workload.
• Remain flexible if duties are reassigned to serve PFS and CHRISTUS Health best.
• Communicate professionally with both internal and external customers to resolve outstanding questions for account resolution while maintaining compliance.
• Ensure quality and productivity standards are met or exceeded.
• Document patient accounting host system or other systems in accordance with policy and procedures.
• Provide continuous updates to the PFS Leadership Team regarding errors, issues, and trends related to productivity, reimbursement, and payment delays.
• Work effectively within a team and contribute constructively to produce results collaboratively.
• Seek to understand and address customer needs, concerns, and priorities; meet expectations and gain trust and respect.
• Demonstrate expertise in role requirements as outlined in this job description for a specific area of responsibility.
• Have in‑depth knowledge to efficiently maneuver through Patient Accounting Systems, Document Imaging, Databases, etc.; strong end‑user and processing perspective.
• Have good technical aptitude with MS Office products (Word, Excel, PowerPoint, Outlook) and the ability to learn advanced skills.
• Understand various government and non‑government programs, billing, customer service, and cash applications.
• Preferably understand alternative Business Office financial resources and can provide recommendations related to these sources.

• HS Diploma or equivalency required.
• Post‑HS education preferred.

• 5–7 years of experience preferred.
• Demonstrated success working in a team environment focused on meeting organization goals and objectives required.
• Experience in role requirements as outlined in job description for a specific area of responsibility preferred.
• College education, previous insurance company claims experience and/or health care billing trade school education may be considered in lieu of formal hospital experience.
• Understanding of alternative Business Office financial resources and ability to provide recommendations related to these sources is preferred.
• Experience working within a multi‑facility hospital business office environment preferred.

• None required.

8 AM – 5 PM, Monday‑Friday

Full Time