Assistant Front Office Manager- TCLC

Are you a Customer Service Super Star.... WE NEED BIG STARS LIKE YOU!!!

Come be a part of an AWARD-WINNING TEAM.

Texican Court is located in Irving, TX and is a pillar of the community. Our hotel is unique to the city and we are looking for outstanding talent to provide exceptional customer service to our guests. We are part of Valencia Hotel Group, a collection of hotel's are created for today's passionate traveler, each of our hotels are intentionally built to showcase modern design and classic character.

We are looking for team members who are ready to be empowered to go above and beyond.

JOB SUMMARY

Day to day Guest services operations including Front Desk, PBX, Front Drive and valet parking. Ensuring all staff are properly trained and adhering to service standards and ensuring information is communicated to operations staff in timely and effective manner to ensure guest satisfaction. Serve as point of contact for all other departments needing to relay information to the front office. Act as manager on duty when required.

DUTIES & FUNCTIONS:

Essential:

• Perform daily walkthroughs and inspections of the property and of guest rooms
• Ensure all Front Office associates are complying with the meal and rest period policy.
• Walk the property daily and report maintenance issues to the appropriate department.
• Act as a liaison to sales and catering group contacts when Sales and Catering associates are unavailable.
• Ensure registration cards are completed.
• Ensure all needed reports are run.
• Continued training done with all associates.
• Communicate with all department managers on continuing basis. Especially the communication with Night Audit each evening/morning.
• Handle all guest complaints maintaining a satisfactory impression with the guest on resolving any complaints.
• Be very familiar with the hotel computer system for training maintenance and trouble shooting.
• Complete weekly supply inventories to ensure adequate pars of such.
• Complete rate discrepancy report and make needed changes.
• Block/assign applicable arrivals for the following day; i.e. V.I.P.'s, Special Requests, etc.
• Prepare group information sheets.
• Complete check-out with balance report.
• Complete credit check daily.
• Adhere to all Systems & Controls of the Front Office and appropriate areas of responsibilities.
• Assure knowledge and training of Marketing Programs of company and hotel.

Working Environment:

• Interior and exterior of Hotel with exposure to weather conditions

Physical Requirements:

• Standing/Walking:
  Constantly:
  At front desk on tile or carpet.
• Crouching (bend at knees):
  Frequently. When getting supplies from cabinets, picking things up from the floor, and loading the computer printer with paper.
• Stooping (bend at waist):
  Constantly. Getting keys, supplies, and doing paperwork on the front desk.
• Twisting (knees/waist/neck):
  Constantly. When working with several people at once; watching for guests; retrieving material.
• Reaching (overhead/extension):
  Constantly. Passing materials to guests over the front desk counter.
• Handling/Grasping:
  Constantly. Handling telephones, folios, files, fares, supplies, keyboards, grasping pens, telephones, and credit card.
• Pushing/Pulling:
  Average weight frequently 5 lbs. Maximum weight occasionally 20 lbs.
• Lifting/Carrying:
  Average weight frequently 5 lbs. Maximum weight occasionally 20 lbs.

• Hotel Operations or Customer Service experience preferred
• Communicates effectively with others
• Works productively with a team
• Effective multitasking skills
• Composure and patience under pressure
• Skilled in working with multiple computer programs
• Excellent customer service skills
• Strong English communication and organizational skills
• Must be available to work mainly PM shifts, weekends and holidays and act as PM MOD - Manager on duty

BENEFITS:

• Medical, Dental, Life insurance
• Paid Time Off
• Paid Community Service Days
• to learn more

Valencia Hotel Group (and all its affiliates) is an Equal Opportunity Employer

Valencia Hotel Group provides equal employment opportunities to all persons. The company does not discriminate because of race, color, religion, sex, national origin, disability or ancestry in recruiting, hiring, placement, promotion or any other condition of employment and actively seeks a diverse and representative work force.