Front Office Manager TCLC

Texican Court is located in Irving, Texas and is a pillar of the community. Our hotel is unique to the city and we are looking for outstanding talent to provide exceptional customer service to our guests. We are part of Valencia Hotel Group, a collection of hotel's are created for today's passionate traveler, each of our hotels are intentionally built to showcase modern design and classic character.

We are looking for team members who are ready to be empowered to go above and beyond..

JOB SUMMARY:

The Front Office Manager at Texican Court oversees all front desk operations to ensure exceptional guest service and efficient hotel operations. This role is responsible for managing the front office team, optimizing occupancy and revenue, and maintaining high standards of hospitality in alignment with the hotel's unique brand identity.

Duties AND Responsibilities:

• Display exceptional knowledge of guest rooms and amenities
• Complete injury/ incident reports for guests and employees
• Be on the lobby during peak hours and special events
  • (7:30AM - 9:30AM, 4PM to 7PM)
• Review arrivals and departures for special requests and billing notes
• Complete MOD checklist on scheduled shifts
• Review the credit check report and additionally authorize as needed
  • Perform lock out if authorization declines
• Ensure front desk agents complete the shift checklist
• Verify room inspections are on pace
• Review Out of Order/ Service rooms and verify if needed
• Verify all amenities are submitted in Alice and are completed
• Ensure room service orders taken at the front desk are entered per hotel standard
• Complete annual reviews for designated associates
• Participate in any off-site events
• Attend Managerial meetings such as Behind the Scenes, Daily Stand Up, Standing Ovation, Safety
• Schedule and host monthly Bravo meeting
  • Front Desk Agents and Night Auditors
• Create and assign weekly trainings.
• Schedule monthly office deep clean
• Ensure lost and found items are appropriately logged and stored
  • Storage to be cleaned out monthly

• Ensure staff is adhering to all service standards and codes of conduct
• Purchase gift shop and signature scent items
• Purchase office supplies for hotel staff
• Review financials on a daily/ weekly basis
• Input forecast into Hotel Effectiveness
• Schedule employees according to Hotel Effectiveness specifications
• Review Daily Check in Hotel Effectiveness daily and address any potential overages
• Communicate all special events to Front office staff
• Source and participate in events that help promote Texican Court and all outlets
• Schedule continuous staff training on liquor, beer, wine, and food
• Ensure room service and amenities are delivered according to company standards

Qualifications:

• Minimum of 4 years in hospitality industry
• High school or equivalent education required.
• Minimum one year experience preferred in either housekeeping or front office
• Valid Driver's license
• Communicates effectively with others
• Works productively with a team
• Contributes to team results.
• Ability to follow safety guidelines.
• Professional behavior, able to work for long periods of time.
• Ability to work under pressure in a fast-paced environment.
• Have comprehensive knowledge of hotel systems such as Tabit, Alice, Stay N Touch, Open Table, Actabl
• Be proficient in Microsoft Word, Excel, and Power Point

BENEFITS:

• Medical, Dental, Vision, Life insurance
• Paid Time Off , Wellness days
• Paid Community Service Days
• to learn more

Valencia Hotel Group (and all its affiliates) is an Equal Opportunity Employer

Valencia Hotel Group provides equal employment opportunities to all persons. The company does not discriminate because of race, color, religion, sex, national origin, disability or ancestry in recruiting, hiring, placement, promotion or any other condition of employment and actively seeks a diverse and representative work force.