Front Desk Clerk- TCLC

Job Details:

Job Location:

Texican Court - Irving, TX 75039, Position Type:
Full Time,

Essential Functions:

• To be thoroughly acquainted with all check-in procedures and policies.
• To be thoroughly acquainted with all check-out procedures and policies.
• Be familiar with guest scenarios.
• Be familiar with all technical equipment as related to the Front Desk.
• To be familiar with all hotel facilities.
• To be familiar with general organization set-up.
• To be familiar with the inter-relationship between the different departments.

• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful, high-pressure situations.
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.
• Must have the ability to assimilate complex information, data etc from disparate sources and consider, adjust or modify to meet the constraints of the particular need.
• Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests.
• Must be able to work with and understand financial information and data, and basic arithmetic functions.
• Approach all encounters with guests and employees in a friendly, service oriented manner.
• Maintain regular attendance in compliance with Texican Court standards, as required by scheduling which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working.
• Comply at all times with Texican Court Standards and regulations to encourage safe and efficient hotel operations.
• Check guests into or out of hotel.
• Confirm credit and payment method at check in.
• Confirm full payment at check out.
• Log all requests, confirm completion and follow up.
• Direct guests to daily functions within hotel.
• Complete bucket check.
• Review PMS inventory and House Count for availability and rates.
• Book reservations for day of arrival or future stays.
• Balance and prepare individual paper work for closing of shift.
• Balance bank daily.
• To be thoroughly acquainted with all hotel promotional programs.
• Run copies and charge guests as needed.
• Send faxes and charge guests as needed.
• Run daily arrival report and mark registration cards for special requests.
• Distribute packages and mail to guest services for delivery or inform guest of receipt.
• Stock and clean work space for next shift
• Distribute billing reports to Hotel outlets.
• Block bus tours and notify housekeeping.
• Load PMS, PBX, PC, Folio as necessary.
• Other duties as required.

• Hotel Operations or Customer Service experience preferred
• Communicates effectively with others
• Works productively with a team
• Effective multitasking skills
• Composure and patience under pressure
• Skilled in working with multiple computer programs

• Standing/Walking:
  Constantly:
  At front desk on tile or carpet.
• Crouching (bend at knees):
  Frequently. When getting supplies from cabinets, picking things up from the floor, and loading the computer printer with paper.
• Stooping (bend at waist):
  Constantly. Getting keys, supplies, and doing paperwork on the front desk.
• Twisting (knees/waist/neck):
  Constantly. When working with several people at once; watching for guests; retrieving material.
• Reaching (overhead/extension):
  Constantly. Passing materials to guests over the front desk counter.
• Handling/Grasping:
  Constantly. Handling telephones, folios, files, fares, supplies, keyboards, grasping pens, telephones, and credit card.
• Pushing/Pulling:
  Average weight frequently 5 lbs. Maximum weight occasionally 20 lbs.
• Lifting/Carrying:
  Average weight frequently 5 lbs. Maximum weight occasionally 20 lbs.