Guest Experience Ambassador

Guest Experience Ambassador Dallas

Salary: $24-$26/hr

Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us.

Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You'll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role.

Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it's a meaningful career.

The Welcome Host is responsible for establishing a warm, welcoming and professional atmosphere for all clients, executives and staff members at all times. Located on reception floor, and all public areas, the Guest Experience Ambassador will be the first point of contact for visitors to the area, making them feel comfortable, directing them to their appointments and meetings and assisting them during their visit.

Key Responsibilities:

• Provide high-level internal and external customer support
• Greet employees and visitors, welcome visitors with a smile while maintaining eye contact through the entire interaction.
• Meet, greet and escort all VIP guests
• Ensure the guest was delighted and satisfied during the arrival, throughout the stay and during a fond farewell.
• Ensure daily optimal workspace occupancy and assist in making day of space reservations using an online tool
• Assist with guest services and support, including directing guests to the appropriate resource, way finding, checking guest coats and luggage, etc
• Handle daily signage requirements for guest way finding
• Maintain building visitor list by managing the access badge process for employees and visitors. Follow all security procedures and ensure visitors have visitor badges and name tags

Qualifications:

• A high school graduate, with some college preferred
• Two to three years' experience in a client service / reception position within a hospitality or corporate environment
• Ability to work under pressure, prioritizing tasks and juggling many jobs simultaneously
• Comfortable interacting with visitors in a public environment
• Basic computer skills and knowledge of office technology / equipment.

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation.

Associates in Rapport are offered many fantastic benefits including medical, dental, vision, life insurance, disability insurance, retirement plan, paid time off, holiday time off, associate shopping program, health and wellness programs, discount marketplace, identity theft protection, pet insurance, commuter benefits, employee assistance program, flexible spending accounts, paid parental leave, personal leave.