Housekeeping Houseperson- TCLC

Job Details:

Job Location:

Texican Court - Irving, TX, Salary Range:
Undisclosed, Are you a Customer Service Super Star…. WE NEED BIG STARS LIKE YOU!!!

Come be a part of an AWARD-WINNING TEAM.

Texican Court is located in Irving, Texas and is a pillar of the community. Our hotel is unique to the city and we are looking for outstanding talent to provide exceptional customer service to our guests. We are part of Valencia Hotel Group, a collection of hotel’s are created for today’s passionate traveler, each of our hotels are intentionally built to showcase modern design and classic character.

We are looking for team members who are ready to be empowered to go above and beyond..

Weekdays and weekends, morning and evening shifts needed

Currently searching for day and evening shifts ranging from 7am - 3 pm, 3 pm – 11pm, and mid-shifts starting at as needed times. Employees will work holidays and weekends.

Our Houseperson communicate with guests in a friendly and welcoming manner with a smile. Support and service the room attendants. Responsible for but not limited to the following duties: delivering/carrying down and sorting linen, special cleaning projects, stripping rooms, vacuuming guest corridors, delivering guest laundry, shampooing/extracting carpets, discarding trash from guest rooms/corridors/service landings, room readiness moving furniture, delivering glass ware, and other requests that may be asked by the housekeeping supervisors and management.

Ensuring guest requests are delivered in a timely manner and in pristine condition. Valencia Hotel Group is a growing hotel company and currently has 7 hotels across Texas and California.

• Contribute positively to the team within the department
• Participate in on-going training
• Maintains a friendly, cheerful and courteous demeanor at all times
• Provide friendly assistance in answering questions and offering information to guests
• Maintains good customer relations by keeping aware of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone
• Follow checklist for required duties and timeliness.
  
  Complete all opening and closing duties.
• Communicate with all other departments to fulfill guests’ needs
• Sweep and mop floors in service landings on assigned floors as needed or directed by a supervisor/manager
• Vacuum carpet throughout the assigned guest corridors on a daily basis
• Keep detailed notes of assigned tasks throughout the shift.
  
  Turn in completed task sheet at the end of each shift with time and noting each item as being completed.
• Keep in constant communication with supervisors and managers until you return your radio to the housekeeping office.
  
  At no time should communication be cutoff prior to that.
• Deliver guest requests in a timely manner and alert supervisor/manager on duty when completed.
• Deliver requested supplies for room attendants to ensure successful completion of guest rooms.
• Deliver linen and supplies to housekeeping storages on assigned floors.
• Ensure all trash and dirty linen is collected at the end of each shift.
• Remove all room service trays from guest sight on the guest floors.
  
  Place trays in housekeeping storage or service landing.
• Assist with moving furniture, rugs, and equipment as needed.
• Ensure all equipment is properly cared for and secure at the end of each shift.
• Assist with checking guest restrooms for cleanliness if needed or directed by a supervisor/manager.
• Assist with stripping rooms on occasion by taking trash and dirty linen out of room.
  
  Remove room service trays as well.
• Ensure assigned floors’ housekeeping storages are properly filled with linen, towels, and room amenities for the day.
• Maintain shelf…