Human Resources Assistant; Classification

This position is located in the Department of Homeland Security, U.S. Immigration and Customs Enforcement, Office of Human Capital, Human Resources Operations Center, in Irving, Texas.

This is a non-bargaining unit position.

Limit your resume to no more than two pages. The USAJOBS database will not allow an applicant to submit an application that includes a resume over two pages.

Must possess one of the following:

• Assisting senior assistants and specialists maintaining administrative, HR subject matter records and files.
• Possessing a basic understanding of responding to customer issues using multiple communication channels, such as phone, email, or web-based collaboration tools.
• Reviewing customer requests and inquiries and issue appropriate guidance in HR functional area of responsibility with supervision from senior assistants and specialists.
• Possessing a basic understanding of extracting/revising/sorting information in HR documents, files, records, and databases.

Successful completion of 4 years of education above the high school level in any field for which high school graduation or the equivalent is the normal prerequisite. This education must have been obtained in an accredited business, secretarial or technical school, junior college, college or university. One year of full-time academic study is defined as 30 semester hours, 45 quarter hours, or the equivalent in a college or university, or at least 20 hours of classroom instruction per week for approximately 36 weeks in a business, secretarial, or technical school.

A combination of successfully completed post-high school education and specialized experience may be used to meet the total qualification requirements for the GS-05 position. This will be calculated using your resume and unofficial transcripts or a list of courses/course hours submitted with your application.

Please note:

only education in excess of the first 60 semester hours (i.e., beyond the second year) is creditable toward meeting the specialized experience requirement. One full academic year of study (30 semester hours) beyond the second year is equivalent to 6 months of specialized experience.

One (1) year of specialized experience at the GS-05 grade level or equivalent performing 2 out of 4 of the following duties:

• Entering, revising, sorting, calculating, or retrieving data, from various automated HR databases, for use in standard position management and classification reports.
• Processing a full range of recurring actions or forwards requests to HR specialists or other employees when further process or review is required.
• Locating and verifying information from records, files, and official personnel folders.
• Handling customer issues, provide appropriate solutions and alternatives; follow up to ensure resolution.

One (1) year of specialized experience at the GS-06 grade level or equivalent performing 2 out of 4 of the following duties:

• Reviewing documents and records to completeness and accuracy and follows through to obtain missing or corrective information.
• Using computer and office software programs to enter data, complete forms, correct errors or omissions, and extract/revise/sort information in HR documents, files, records, databases.
• Deliver effective and clear coordination and communication across multiple levels of management involved in HR actions.
• Assisting specialists in making Classification determinations by identifying Classification criteria in standards and assisting with the preparation of desk audits and position reviews.

To be qualified, you must type at least 40 words per minute based on a 5 minute sample with three or fewer errors. (A typing test may later be required.)

Qualification requirements must be met by the closing date of this announcement. Qualification claims will be subject to verification.

National Service Experience (i.e., volunteer experience):
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, Ameri Corps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer…