Learning Product​/Program Manager – Field Leader Onboarding

Position: Learning Product/Program Manager I – Field Leader Onboarding
7-Eleven is an iconic family of brands with over 86,000 locations, surpassing every retailer in the world. We revolutionize convenience, restaurants and fuel through cutting edge innovation — working hard to be the customer's first choice. 7-Eleven empowers our employees to "activate awesome" and make a meaningful impact in their stores and communities every day. If you're ready to grow, lead and make a difference, come join our team and help shape the future of convenience.

JOB SUMMARY:

The Learning Product/Program Manager I for Field Leader Onboarding is responsible for designing, developing, and managing comprehensive onboarding programs that prepare field leaders for success in their roles across 7-Eleven's retail operations. This position serves as a critical bridge between learning strategy and execution, ensuring new field leaders receive consistent, high-quality training experiences that accelerate their time-to-productivity and align with organizational standards.

The role requires close collaboration with Field Operations, Human Resources, Learning & Development teams, and senior leadership to continuously improve the onboarding journey. This position plays a vital role in building leadership capability and driving operational excellence across the field organization.

KEY

DUTIES AND RESPONSIBILITIES:

Own the design and continuous improvement of end-to-end onboarding curriculum and learning experiences for field leaders, incorporating adult learning principles and best practices in leadership development

Manage the implementation and delivery of field leader onboarding programs across multiple regions, ensuring consistency and quality of the learning experience

Partner with Field Operations leadership to identify performance gaps and translate business priorities and field needs into actionable learning solutions and program enhancements

Coordinate with subject matter experts to create and maintain relevant, engaging content including facilitator guides, participant materials, job aids, and digital learning assets

Monitor and analyze program effectiveness through data collection, learner feedback, assessment results, and performance metrics to connect learning outcomes to field performance and drive continuous improvement

Partner with facilitators to ensure effective program delivery by conducting train-the-trainer sessions, calibrating on content and facilitation standards, and incorporating delivery feedback into ongoing program improvements

Facilitate stakeholder meetings and working sessions to gather requirements, present program updates, and secure buy-in for onboarding initiatives

Manage project timelines, resources, and deliverables to ensure onboarding programs launch on schedule and within scope

Collaborate with Learning Technology teams to leverage learning management systems and digital platforms for program delivery and tracking

Develop and maintain relationships with internal partners and vendors to support program execution and resource needs

Create communication plans and materials to promote onboarding programs and ensure field leaders and their managers understand program expectations and benefits

Support change management efforts related to onboarding process improvements and new program rollouts

Maintain program documentation, standard operating procedures, and knowledge repositories to ensure sustainability and scalability of onboarding solutions

EDUCATION AND EXPERIENCE:

EDUCATION:

Bachelor's degree in Education, Instructional Design, Human Resources, Business Administration, or related field;
Master's degree preferred YEARS OF RELEVANT

WORK EXPERIENCE:

3+ years OF MANAGEMENT

EXPERIENCE:

1-2 yearsCERTIFICATIONS / LICENSES: N/ASPECIFIC KNOWLEDGE AND

SKILLS:

Strong…