Client Connectivity Solutions Consultant; Onboarding

Client Connectivity Solutions Consultant (Onboarding)

Join to apply for the Client Connectivity Solutions Consultant (Onboarding) role at U.S. Bank.

The Client Connectivity Solutions Consultant (Onboarding) is responsible for optimizing our clients’ experience as they connect their applications to U.S. Bank. Clients may choose to interact with their data via Application Programming Interface (API) or file-based transmission, and our Client Connectivity Center of Excellence is here to facilitate along the way. Our Consultants will assist clients in selecting their preferred connectivity method, guide them through the onboarding journey, and ensure market readiness.

• Oversee the client onboarding journey, ensuring our business clients can easily identify the preferred solution and integrate their application seamlessly with U.S. Bank.
• Serve as a subject‑matter expert with in‑depth knowledge of our connectivity solutions and quickly facilitate client inquiries, ranging from access requests to technical assistance.
• Act as a single point of contact to orchestrate the activities required for clients to launch their application, guiding them through the process and tracking progress to full readiness.
• Review and document the client’s use case to build a repository of knowledge that improves our understanding of client applications and connectivity with U.S. Bank.
• Analyze designs and make recommendations to promote best practices and efficiency.
• Coordinate with internal teams and vendors to fulfill client inquiries, promoting cross‑departmental collaboration across the enterprise.
• Assist with configuration of Apigee and Sterling File Gateway for prompt client onboarding.
• Draft documentation to improve operational processes, including preparation for onboarding to new product offerings and handoff to production assistance teams after launch.
• Create workflows, procedures, and training materials for both internal teams and clients.
• Collect client feedback, provide insights to stakeholders, and find opportunities for continual improvement.
• Ensure completeness of implementation records, accuracy of data entry, and updates appropriate data within implementation workflow tool.
• Report on project progress, service level agreement attainment, and customer issue escalation.
• Complete appropriate forms or processes for customer requests requiring additional network security access.
• Perform validation testing for all new data transmission set‑ups with internal or external customers.
• Coordinate with application teams for complete customer testing.
• Advise and discuss implementation standards with customers and provide additional information as required for successful implementation.
• Train customers on the production process of the implementation.

• Basic Qualifications: Bachelor’s degree or equivalent work experience.
• Basic Qualifications: Three or more years of related experience.
• Preferred
  
  Skills:
  
  Positive, team‑oriented attitude with strong verbal and written communication skills.
• Preferred
  
  Skills:
  
  High attention to detail, information design, visual presentation, and strong organizational skills.
• Preferred
  
  Skills:
  
  Strong influencing and partnership/collaboration skills to drive cross‑functional teams.
• Preferred
  
  Skills:
  
  Ability to manage multiple highly visible and complex tasks/projects and deadlines simultaneously with limited supervision.
• Preferred
  
  Skills:
  
  Ability to quickly learn new skills and processes while also being adaptable to changing requirements.
• Preferred
  
  Skills:
  
  Experience working in a client‑facing role overseeing technical solutions.
• Preferred
  
  Skills:
  
  Proficient computer navigation skills using a variety of software packages, including Microsoft Office applications;
  Jira, Confluence, PowerPoint, SharePoint, and Service Now experience is a plus.
• Preferred
  
  Skills:
  
  Working experience in IBM suite of managed file transfer applications (e.g., Sterling File Gateway, Connect: Direct).
• Preferred
  
  Skills:
  
  Experience in IT environment, IT standards, procedures, policy, and IT service management (ITSM).

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short‑term and long‑term…