Bentley Software Support Analyst

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Take Your Corporate Career to the Next Level. Are you ready to be challenged, make a difference, and experience professional growth in your career? Kleinfelder’s Corporate Services team is looking for you! From Accounting & Finance, Human Resources, Marketing & Communications, and Information Technology to Legal and Health & Safety, our corporate employees are part of the Kleinfelder ecosystem – supporting the projects that improve the communities we work and live in.

Kleinfelder’s Client Applications IT team is seeking a creative, highly talented Bentley Software Support Analyst to join our growing company. The chosen candidate will provide exceptional customer service to internal clients as the Bentley product focused point of contact for IT issues across Kleinfelder offices globally. They will communicate and work independently as part of a dynamic team, building strong relationships within the business.

• Specific focus on supporting Bentley Design applications (multiple versions), including end‑user support for application functions (Project Wise, Micro Station, Open Roads Designer, etc.)
• Performs application deployment, maintenance, turnover, and version management.
• Analyzes and resolves end‑user software and connectivity issues with urgency.
• Works with Bentley® vendor support as needed, licensing, and account interaction.
• Develops automation scripts for maintenance and routine activities.
• Displays creativity when faced with complex issues, suggesting process improvement where warranted.
• Liaises with managers and facilitates regular training sessions with customers and IT peers.
• Provides excellent customer service using clear communication and interpersonal skills; commits to exceeding expectations.
• Prioritizes and organizes work effectively in a high‑volume, fast‑paced environment.
• Maintains a positive disposition and professional image.
• Communicates technical concepts and issues in layman’s terms.

• 5+ years of Bentley administrator or support experience.
• 2+ years of Helpdesk, PC Support, and customer experience.
• Associate’s degree in Information Technology or related field, or equivalent combination of education and experience.
• Ability and desire to communicate with clients effectively via telephone, email, IM, or in person.

• Bachelor’s degree in Information Technology or related civil design field.
• Power Shell experience.
• Microsoft SCCM & Intune experience.
• Azure Virtual Desktop experience.

Kleinfelder offers an excellent compensation and benefits package, including medical, dental, vision, life insurance, 401(k) plan, and paid holidays.

We invest in professional development, reimburse continuing education, support training and certifications, and offer mentoring programs.

Kleinfelder, and its subsidiaries and affiliates, is an Equal Opportunity Employer – Minorities/Women/Disabled/Veterans. (Compliant with VEVRAA and Section 503 rules)

Kleinfelder does not accept unsolicited resumes from recruiters or agencies. Without a valid Recruitment Fee Agreement, we will not consider referral compensation. Any unsolicited resume is property of Kleinfelder.