Sr Dynamics 365 Engineer

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Job Description # Sr Dynamics 365 Engineer
** Responsibilities*
* * Establish yourself as a trusted advisor with key stakeholders at assigned customers
* Develop and execute on a service delivery plan, leveraging repeatable services to educate the customer and assess their implementation to proactively ensure best practice execution and success
* Work collaboratively with team members to contribute to their success in supporting their customers and leverage their expertise in support of your customers
* Deliver technical training and assist with enhancing the quality of training material by providing feedback on needed improvements to existing training and new training content to be developed
* Engage in transactional requests to troubleshoot customer issues, provide education, and mitigate technical blockers
** Required Qualifications*
* * Fluency in English
* Effective communication skills to identify, engage, and interact with key stakeholders
* Proficiency in delivering technical training
* Consulting and customer facing role experience
* Excellent problem-solving and troubleshooting skills
* Ability to work collaboratively in a team environment
* Deep technical acumen combined with a curiosity to continue learning
* Excitement for modern engineering tools and practices
* Enterprise level experience with designing and managing real-time marketing journeys, including trigger-based and segment-based workflows.
* Knowledge of outbound and real-time marketing and migrating from outbound to real-time.
* Skilled in creating personalized customer journeys, dynamics content, and event-based campaigns using AI-driven tools
* Understanding of lead qualification, scoring models, and post-qualification actions for marketing and sales alignment
* Familiarity with Microsoft Dataverse and Fabric and integration with Dynamics 365 apps
* Expertise with Customer Insights metrics within the application and data structure to facilitate external reporting
* Ability to configure advanced settings and manage environments in Power Platform Admin Center
* Ability to unify customer profiles, configure measures and segments, and implement AI predictions
* Proficient in Power Query, Microsoft Dataverse, and Common Data Model
* Experience with ETL processes, data ingestions, and building data pipelines
* Knowledge of segmentation, KPIs, and data validation and enhancement techniques.
* Up to date product knowledge and familiarity with Dynamics 365 modules
* Dynamics 365 Sales
* Dynamics 365 Customer Service
* Dynamics 365 Field Service
* Up to date knowledge on the foundational technologies for Dynamics 365 and the Power Platform
* Dataverse* Power Apps
* Power Automate
* Power Platform admin center
* Administration experience
* Customization and Integration experience
* Application Lifecycle Management experience
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