Business Operations Specialist

Business Operations Specialist

Location:

Irving, TX 75039 / Ft. Myers, FL 33913

Contract:

3+ months. Hybrid role.

The Business Operations Specialist plays a critical role in Legal & Compliance (L&C) Transformation and Operations team and is responsible for driving strategic process improvements and operational excellence across key legal operations functions. This role bridges tactical execution with strategic oversight, enabling cross-functional alignment and supporting Client's commitment to ethical business practices.

• Oversee daily operations across billing and invoicing, eDiscovery, request triage and broader legal support and ensure efficient workflows and timely resolution of inquiries
• Manage legal billing operations, including invoices and vendor onboarding;
  Act as a liaison between L&C and cross-functional partners, such as Procurement, Finance, and IT
• Build and maintain strong relationships with Outside Counsel partners and other legal vendors;
  Ensure alignment with preferred vendor guidelines to optimize external spending
• Execute eDiscovery requests and ensure accurate documentation, confidentiality, and compliance with internal protocols and regulatory requirements
• Triage and prioritize incoming requests using multiple dashboards and intake queues;
  Ensure timely resolution and high-quality service to key stakeholders
• Proactively identify and mitigate operational risks by anticipating challenges, fostering cross-functional collaboration, and implementing preventative solutions that support business continuity
• Develop and analyze operational reports to inform decision‑making, drive continuous improvement, and help to simplify existing complexities
• Create and maintain clear, user‑friendly documentation to educate all stakeholders on compliance requirements, operational workflows, and legal technology tools
• Support onboarding and mentorship of new L&C team members;
  Share knowledge and best practices to strengthen team capability and foster a culture of continuous learning
• Exhibit an innovative and growth mindset when executing responsibilities;
  Bring new ideas to Operations leadership on a consistent basis

• 3-5 years of experience in legal operations, compliance, or related roles
• Proficiency with legal billing systems, eDiscovery tools, and spend management platforms strongly preferred
• Strong communicator with the ability to present complex information clearly in written and verbal form
• Proven ability to identify, implement, and clearly document processes and related improvements

• Results‑oriented, with a proactive and solutions‑focused mindset
• Agile and adaptable in a fast‑paced, evolving environment
• Ethical and objective in handling sensitive and confidential information
• Collaborative and innovative, with a passion for continuous improvement
• Excellent interpersonal and communication skills, with the ability to collaborate across departments and with external vendors and suppliers in a global environment
• Skilled in prioritization, problem‑solving, and critical listening
• High attention to detail and ability to manage multiple priorities in a dynamic environment

Completed BA strongly desired for consideration but not required.

Hybrid role, candidate must be local to one of the above facilities and have reliable transportation as they'll be required onsite a few times per month.