Client Engagement Manager

Overview

Client Engagement Manager at Tech Blocks serves as the primary onsite face of Tech Blocks for a strategic client program, responsible for building trusted client relationships, ensuring seamless program execution, and aligning delivery teams with business objectives.

Dallas, TX (onsite 4 days per week)

• Act as the primary engagement owner and trusted advisor for client stakeholders at Manager, Director, VP, and C-level.
• Build and sustain strong, long‑term client relationships through consistent onsite presence, proactive communication, and credibility.
• Conduct weekly meetings with client Managers, bi‑weekly reviews with Directors, and monthly executive updates with VPs and C‑level stakeholders.
• Own client escalations, proactively manage risks, and ensure timely resolution of issues with clear communication.
• Oversee program‑level delivery across multiple work streams, collaborating closely with Product, PMO, Engineering, and Architecture teams.
• Ensure smooth coordination and alignment with Security, Automation & Performance, DBA, Dev Ops, and SRE teams to prevent delivery disruptions.
• Monitor delivery progress, dependencies, risks, and milestones to ensure commitments are met across all streams.
• Drive adherence to agreed KPIs, SLAs, timelines, and quality standards.
• Create and present weekly program status reports for C‑level, VPs, and Directors, covering delivery status, risks, dependencies, financials, and decisions required.
• Translate complex technical and delivery information into clear, executive‑ready insights.
• Lead or support executive steering committee meetings and ensure follow‑through on action items and decisions.
• Oversee program‑wide resource onboarding, offboarding, attrition tracking, and capacity planning.
• Partner with internal leadership to ensure optimal team structure, skills alignment, and continuity.
• Coordinate month‑end timesheet collection and validation to support accurate program billing.
• Ensure operational discipline across tooling, reporting cadence, and engagement processes.
• Identify trends, risks, and improvement opportunities across engagement health, delivery execution, and client satisfaction.
• Drive continuous improvement initiatives across engagement processes, governance, and collaboration models.
• Act as a role model for client‑centric behavior, accountability, and delivery excellence.

• Bachelor’s degree in a relevant field;
  Master’s degree is a plus.
• 8+ years of experience in technology delivery environments, with significant experience in client‑facing engagement, program, or delivery leadership roles.
• Proven experience managing large, complex, multi‑stream programs involving onshore and offshore teams.
• Strong background working with PMOs, product teams, and engineering leadership.
• Demonstrated ability to engage confidently with senior client stakeholders, including Directors, VPs, and C‑level executives.
• Excellent communication, relationship‑building, and stakeholder management skills.
• Strong organizational skills with attention to detail in reporting, governance, and execution.
• PMP, PgMP, ITIL, or similar certifications are a plus.

• Ability to work onsite in Irving‑Dallas a minimum of four (4) days per week.
• Strong sense of ownership, accountability, and urgency.
• Comfortable operating in ambiguous, fast‑paced environments with competing priorities.
• Ability to influence without authority and navigate complex organizational dynamics.
• Commitment to delivering excellence, client satisfaction, and continuous improvement.

• Work directly with Fortune 500 executives and digital transformation leaders.
• Be part of a fast‑growing, AI‑native software engineering firm redefining global delivery through our GCC‑as‑a‑Service model.
• Collaborate with global teams in Canada, the U.S., and India on cutting‑edge cloud and AI initiatives.
• Competitive compensation, performance incentives, and a culture that values ownership, agility, and innovation.