Head of Delivery, America

Head of Delivery, Americas | Payments & Fintech | Dallas, TX (Hybrid/Remote)

Seeking a senior delivery leader to oversee onboarding, end-to-end implementation, and post-go-live success of enterprise merchants on a global payment orchestration platform
. This role leads the Americas Delivery organization—Program/Project Managers and Implementation Engineers—and partners cross-functionally with Product, Engineering, and Sales to ensure efficient customer onboarding, high-impact delivery, and operational excellence. The ideal candidate will bring proven leadership in payments, fintech, and/or travel/hospitality technology
, with the ability to translate strategy into execution while maintaining “white-glove” enterprise service levels.

• Own and scale the delivery portfolio of enterprise integrations and implementations across North and South America
• Lead and mentor a multi-disciplinary delivery team (PMO, program/project managers, implementation engineers)
• Standardize methodologies, playbooks, stage-gate processes, and delivery governance frameworks
• Serve as the executive face of delivery for customer steering committees, QBRs, and escalations
• Partner with Sales, Product, and Engineering to align customer requirements, SoWs, and delivery roadmaps
• Drive measurable improvements in time-to-live (TTL), first-transaction success, utilization, and customer satisfaction
• Ensure compliance with PCI DSS, SOC 2, CCPA/GDPR, NACHA, and card-brand rules
• Support pre-sales, RFPs, and enterprise solutioning for new clients (airlines, hospitality, travel tech)

• 10+ years total experience, including 5+ years leading delivery or professional services teams
• 5+ years in payments/fintech, ideally within a payment orchestration platform, PSP/gateway, acquirer, or adjacent provider
• Background in airline or hospitality delivery preferred (PSS/NDC, PMS/POS, ancillaries, vouchers, etc.)
• Deep domain knowledge in:

• Card networks / acquirer ecosystems (Visa, MC, Amex, Discover)
• Alternative payments: ACH, RTP/Fed Now, wallets (Apple Pay, Google Pay), Pay Pal, BNPL
• 3DS 2.x, tokenization, cascading/routing, fraud/risk tools, reconciliation & settlement
• Proven record managing complex, multi-workstream global implementations and migrations
• Strong leadership and coaching skills; experience building high-performance PMOs
• Executive presence — comfortable engaging C-suite stakeholders and resolving escalations
• Technical fluency with REST APIs, webhooks, eventing, and GCP/cloud environments
• Expert in Agile/iterative delivery, risk management, and tools like Jira, Confluence, Asana
• Familiarity with PCI/SOC 2; PMP/CSM certifications preferred

• Portfolio TTL and on-time go-live performance
• NPS/CSAT and executive sponsor satisfaction
• Delivery utilization, margin, and forecast accuracy
• Quality KPIs: requirements accuracy, delivery speed, and overall customer experience

• Dallas, TX (Hybrid/Mostly Remote)
• Travel 10–25% for customer sessions, partner meetings, and team offsites