Install Technician

Install Technician

Join Vested Networks as an Install Technician responsible for the installation, maintenance and support of business VoIP phone systems and related networking equipment.

• Execute the installation and maintenance of business VoIP phone systems with a focus on accuracy and efficiency.
• Handle onsite cabling for VoIP equipment when needed.
• Participate in training for the implementation of network equipment, learning how to implement new networking equipment, including but not limited to Mikrotik.
• Provide comprehensive training to customer office staff following successful system installation.
• Respond to support issues via phone and email through a ticketing system, ensuring timely resolutions.
• Participate in the on‑call rotation, providing second‑line support for technicians currently on call (optional).
• Assist with the configuration and maintenance of networks for customers using Vested Networks routers.
• Collaborate with colleagues by sharing ideas and contributing to team discussions.
• Contribute to operational improvements at Vested Networks through proactive engagement and support.
• Out of town installs, sometimes resulting in back‑to‑back weeks away. Always return by EOD Friday.

• Education in networking and troubleshooting is preferred and/or 2-3 years of experience with network and/or VOIP troubleshooting.
• Comprehensive understanding of network services such as DNS, DHCP, Port Forwarding, etc.
• In‑depth understanding and practical knowledge of networking systems such as LAN, firewalls, routers, and printers.
• Ability to analyze and evaluate networks, identify issues, and provide solutions to ensure networks are operating efficiently.
• Ability to manage several projects simultaneously from design to implementation.
• Ability to communicate technical information to other technical team members but also to coworkers in other departments who may not have knowledge of networking technical terminology.
• Ability to thoroughly document and notate issues/resolutions performed throughout the troubleshooting process.
• Ability to answer phone calls and troubleshoot issues in a timely manner in a call center environment.
• Valid driver’s license without restrictions.
• Excellent written and verbal communication skills.
• Organized and task oriented.
• Positive attitude and self‑motivation.
• Competitive drive and entrepreneurial personality.
• Extremely punctual and detail oriented, taking notes.
• Honest and places a high value on integrity.

• 401(k) with employer matching
• Health (medical) insurance
• Paid Time Off
• Vision Insurance
• Waiting period may apply
• Only full‑time employees eligible

• Day shift (may require after hours)
• Monday to Friday

• Lewisville, TX 75057 (required)