Installer, IT​/Tech, Technical Support

The Installer position installs hardware primarily in retail pharmacy environments and trains the pharmacy staff on how to use the Pioneer

RX (PRx) software. This position requires extensive, nationwide travel (Monday-Friday) 36 weeks minimum throughout the year. The remaining weeks are working in-office, remotely, or at the Pioneer

RX Warehouse(s). During travel weeks up to 55 hours of work may be required and over 40 hours is treated as Overtime.

Key Duties

• Travel to customers alongside Pioneer Rx (PRx) colleague(s)
• Onsite go-live participation with Community Pharmacies.
• Shadow onsite team to grow knowledge centering around key activities to bring a pharmacy live on the PRx solution.
• Complete all online PRx product courses
• Develop a basic understanding of PRx product functionality
• Train customers on Point of Sale (POS) and Rx Workflow Software.
• Configuring/installing workstation setup(s) and printers
• Troubleshooting any issues/concerns that may arise during the installation process
• Working pre and post-installation ticketing
• Providing customized training to the pharmacy to understand the general applications and functions of the software
• Communicates, trains, and helps document training and configuration procedures
• Participates in in-office special projects assigned by other departments
• Performs other duties as assigned
• Establishes and maintains a quality face-to-face customer service experience
• Educate and guide the customer to productivity software features to allow proper execution of their business

Education/Training

• High school diploma or equivalent required. Bachelor’s degree preferred.

Required Work Experience/Skills

• Ability to travel solo or with colleagues around the country
• Valid Driver’s License in good standing (Must have READ  another acceptable form of identification like a passport)
• Previous IT and Networking experience preferred
• Proficient in using Windows operating systems
• Good decision-making skills
• Excellent problem-solving skills and attention to detail
• Good communication skills and ability to work collaboratively with cross-functional teams
• Ability to professionally interact with customers directly and communicate their needs internally
• Ability to work independently and manage multiple tasks simultaneously
• Ability to perform with little direct supervision
• Passionate about technology and enjoy working with people

Preferred Work Experience/Skills

• Superior Communication skills in working with technical and non-technical people.
• Ability to perform with little direct supervision.
• Must be able to lift up to 60 lbs.

Discretionary Judgment

• Uses independent judgment and discretion based on the employee’s experience in the position. and knowledge of the products, equipment, and services
• Uses good judgment and possesses ethical work values

Physical Demands, Working Conditions, and General Employment Guidelines

• Moderate or elevated levels of stress may be experienced in the performance of the job
• The position is performed in a general office/warehouse, retail pharmacy environment, or approved remote workspace where physical work includes sitting, standing, reaching, kneeling, bending, and lifting 60 lbs
• Willingness to travel a minimum of 36 weeks per year
• Adapting to travel conditions such as schedule changes and weather

Equipment

• Daily use of Microsoft Teams (phone), computer, printer, and other routine office equipment

Safety To Self And Others

• Little responsibility for the safety of others. Job is partially performed in a retail pharmacy, office, or warehouse setting where there are hazardous materials or heavy equipment
• Adhere to all requirements in accordance with the employee’s HIPAA compliance training.

Working Conditions/Hazards

• The position is performed in an open office and warehouse setting or approved remote work location

Work Location

• Grapevine, Fort Worth, or Irving-TX

We are an equal opportunity employer and welcome applications from diverse candidates.