Digital Customer Experience & E-Commerce Manager

Digital Customer Experience & E-Commerce Manager

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• Day 1 Benefits Coverage with low cost Medical, Vision and Dental
• Day 1 Paid-time Off and Vacation
• 4.5% Company Match 401(k) Plan
• Competitive Compensation and Bonuses
• Company-paid Life and Disability Insurance
• Employee Stock Purchase Plan
• Training and Advancement Opportunities

The Digital Customer Experience & e-Commerce Manager role is critical to the development and success of CMC’s Digital Customer Experience. This dynamic and multifaceted position requires a blend of strategic thinking, technical expertise, and exceptional communication skills to drive CMC’s digital customer transformation.

You will work across lines of business to define vision, strategy, and roadmap for digital customer experience through eCommerce, integrations, and agentic support services. The role bridges stakeholders, ensures alignment with business goals, and delivers market value.

• Define the Digital Customer Experience vision and strategy based on market research, customer feedback, and business objectives at the Enterprise, global level
• Develop a digital roadmap outlining future features, functions, and release plans at an Enterprise-wide level across existing and new CMC businesses
• Take legacy platforms to a best‑in‑class position
• Plan for CMC’s move into an agentic customer experience
• Work closely with cross‑functional teams, including Salesforce Product Managers, IT, design, marketing, sales, and implementation partners, and Sales Enablement to ensure a secure and successful digital development and launch
• Communicate digital updates, milestones, and the roadmap to internal stakeholders and external customers
• Lead the digital customer experience development process from concept to launch, including planning, development, testing, and internal and external release
• Ensure eCommerce websites are user‑friendly, visually appealing, and easy to navigate
• Review the existing design and practicality of the company’s online presence and digital platforms and make suggestions around a differentiated and leadership position
• Make executive decisions to ensure existing and future platforms facilitate profit generation
• Collaborate with Product Managers, software developers, and members of the R&D & Maintain Scrum teams to ensure alignment to the CMC wider business strategy, and implementation success
• Focus on adoption, scalability, value automation, and ROI.
• Define and track key performance indicators (KPIs) to measure digital performance and success.
• Analyze traffic to inform website maintenance and marketing strategies’ effectiveness.
• Develop promotional campaigns in collaboration with the Commercial Operations and marketing teams to launch and increase adoption of sites
• Provide digital training and support to internal teams, customers, and partners as needed.
• Capture strategies by developing Playbooks by initiative or LOB
• Manage the digital lifecycle, including updates, enhancements, and end‑of‑life decisions
• Monitor market trends and the competitive landscape to identify opportunities for innovation, differentiation, or alternatives that are best‑in‑class
• Responsible for increasing online volumes and driving traffic to the websites
• Focus on providing a frictionless digital customer experience

• Excellent analytical and critical thinking skills
• Ability to translate customer needs and market insights into actionable digital requirements.
• Strong leadership and communication skills.
• Understanding of eCommerce and EDI systems with a minimum of two years leading an eCommerce function.

• Degree in marketing management, business, and information systems.

If you’re ready to join a team working to make our industry more sustainable and support the bridges, roadways, buildings and infrastructure that connects our communities, you’re ready to join CMC. Apply today and start moving your career — and our world — forward. Let’s build a better world!

CMC is committed to providing equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, age, physical or mental disability, national origin, citizenship, military or veteran status, sexual orientation, gender identity and/or expression, genetic information, or other status protected by federal, state or local law.

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