Senior Implementation Project Manager

Position Overview

We are seeking a Sr. Project Manager to join our dynamic team. In this role, you will be the bridge between our clients and our internal teams, managing software deployments from kickoff to go-live. You’ll build strong client relationships, drive client satisfaction, and ensure project success through exceptional communication and leadership. The ideal candidate will have exceptional communication and problem-solving skills, with the ability to thrive in a fast-paced, collaborative environment.

• Lead end-to-end SaaS implementation projects, ensuring timely and successful delivery
• Build and maintain strong client relationships, serving as a trusted advisor throughout the implementation process
• Communicate effectively with clients and internal stakeholders to align expectations and resolve challenges
• Proactively identify and evaluate the risks associated with implementation activities and take appropriate action to control/mitigate the risks
• Demonstrate a strong sense of ownership in delivering successful implementations and ensuring client satisfaction
• Drive projects forward, influence stakeholders, and lead teams with confidence
• Provide immediate visibility into project risks and escalate internally and with customer’s executive sponsorship as appropriate
• Ensure the quality of the implementation meets or exceeds industry standards and customer expectations and leads to client satisfaction and referenceable clients
• Proactively share insight with other departments gained from project experience
• Provide dynamic leadership to cross-functional teams, ensuring collaboration and accountability
• Monitor project performance, track key metrics, and report on progress to leadership
• Identify opportunities for continuous improvement of project implementations, enhancing efficiency and client satisfaction
• Mentor and develop less experienced project managers by fostering a culture of continuous learning and professional growth

• Experience:
  
  10+ years of project management experience and 3+ years of SaaS implementation project management; PMP is preferred
• Accountability: A strong sense of ownership in delivering successful implementations and ensuring client satisfaction
• Communication:
  Exceptional verbal and written communication skills, with the ability to translate technical concepts for non-technical audiences as well as manage expectations and resolve issues
• Leadership:
  Strong leadership and problem-solving abilities, with a proactive and adaptable approach
• Relationship Management:
  Proven ability to build and maintain strong client relationships
• Project Management:
  Experience with Agile, Scrum, or other project management methodologies
• Continuous Improvement: A mindset for process optimization and efficiency improvements
• Tools & Technology:
  Proficiency in project management tools (e.g., Jira, Asana, Click Up) and SaaS platforms
• Third-Party Risk Management (TPRM)
  
  Experience:
  
  Knowledge of TPRM frameworks and best practices is a plus
• Able to travel up to 15% of the time for client onsite meetings, internal meetings, and other events (with short notice at times)

• 100% Employer Paid Medical Insurance options for the Employee and Family
• Paid Maternity and Paternity Leave
• Life and AD&D Insurance
• Long-Term Disability Insurance
• 401K with Company Matching
• Equity Participation
• 4 Weeks of Vacation
• Fully Stocked Kitchens
• Company-Sponsored Charitable Day of Giving Events
• ……and many more!

Aravo Solutions Inc. is registered as an employer in many, but not all, states. If an applicant is not in or able to work from a state where Aravo Solutions Inc. is registered, they may not be eligible for employment. The eligible states include: FL, GA, MA, MO, NC, NH, NJ, NV, OR, PA, SC, TN, TX, AND WA.