Client Connectivity Solutions Consultant; Production Support

Client Connectivity Solutions Consultant (Production Support)

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At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career.

Job Description

The Client Connectivity Solutions Consultant is responsible for maintaining our client’s connections throughout the life of their integration with U.S. Bank for optimal performance. Clients may choose to interact with their data via Application Programming Interface (API) or file-based transmission and our Client Connectivity Center of Excellence is here to facilitate along the way. Our Client Connectivity Solutions Consultant assists clients as their connections require modification and orchestrates client migrations to new services.

From managing technical inquiries to orchestrating in-depth testing, we’re looking for someone with a background in collaboration across business and technical teams to contribute to the success of our clients servicing needs.

Essential Function

• Oversee the client servicing experience journey, ensuring that our business clients are aware proactively of disruptions and can easily maintain access to their U.S. Bank data.
• Be the subject matter expert with in-depth knowledge of our connectivity solutions and quickly facilitate client inquiries. Inquiries vary from access requests to technical assistance for our connectivity solutions.
• Serve as a single point of contact to assist clients with planned changes to their connection. Guide clients through the process and track their progress. Requires in-depth knowledge of U.S. Bank product functionality.
• Coordinate with internal teams and vendors to fulfill our client’s inquiries, promoting multi-departmental collaboration between business and technical teams across the enterprise. Ideal candidates can also assist with the configuration of Apigee and Sterling File Gateway for prompt client servicing.
• Draft documentation to improve operational processes and project oversight. Ensure readiness by creating workflows, procedures, and training materials for use by both internal teams and clients.
• Collect client feedback, provide insights to stakeholders, and find opportunities for continual improvement.
• Maintain a current awareness and understanding of and to fully comply with U.S. Bancorp’s “Code of Ethics”. Each employee is expected to maintain an awareness of the laws, regulations, internal policies and procedures that are appropriate for his/her position.

Basic Qualifications

• Bachelor’s degree, or equivalent work experience.
• Positive, team-oriented attitude with strong verbal and written communication skills.
• High attention to detail, information design, and visual presentation & strong organizational skills.
• Strong influencing and partnership/collaboration skills to drive cross-functional teams.
• Ability to manage multiple highly visible and complex tasks/projects and deadlines simultaneously with limited supervision.
• Ability to quickly learn new skills and processes while also being adaptable to changing requirements.
• Experience working in a client-facing role overseeing technical solutions.
• Proficient computer navigation skills using a variety of software packages including Microsoft Office applications (Jira, Confluence, PowerPoint, SharePoint and Service Now experience is a plus). Experience using Microsoft Office applications is required.
• Expert experience supporting or configuring at least one connectivity solution including ability to configure & troubleshoot complex configurations.
• Experience consulting with clients to resolve issues on demand during live troubleshooting sessions.

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks…