Client Engagement Professional

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As a Professional, you'll collaborate with the Portfolio Lead to coordinate the delivery of our products and services for clients in the consumer packaged goods sector. You will work across various functional teams — Product, Strategy, Analytics, Data Partnerships, and Delivery — to support Epsilon’s People Cloud Mar Tech, AdTech, and Data Solutions for large enterprise clients. You'll play a meaningful role in ensuring successful project engagements and driving business growth by facilitating communication among clients, project teams, and other stakeholders.

Working within a large, multicultural, and geographically diverse organization, you'll collaborate with internal teams to maintain service quality throughout and after engagements. As you develop expertise in Epsilon People Cloud solutions and services, you'll contribute to knowledge sharing and the dissemination of lessons learned within the organization.

• Establish client relationships and ensure client happiness with contracted Epsilon products and services
• Help to orchestrate across delivery teams to deliver a single product or service for clients with ability to translate and adjust expectations between internal and external teams, and manage overall client margin to original contract
• Drive collaboration internally with sales, client services, and delivery organizations throughout the client lifecycle, as a vocal leader of the Client engagement
• Assist in leading a matrixed, cross functional team; and provide timely performance feedback
• Raise issues and risks for resolution within the cross functional team

• What you’ll bring with you:
  • Bachelor’s degree or equivalent qualification
  • 2+ years of industry specific experience
  • Program and project management experience
  • 1+ years of experience in a client facing role
  • Martech or Adtech experience
  • Financial skill
  • Strong Microsoft Word, Excel and PowerPoint skills
• Why you might stand out from other talent:
  • You enjoy working with both clients and delivery teams, connecting the dots and managing expectations internally as well as from outside sources.
  • You work collaboratively to build positive relationships
  • You thrive in a client-facing role, working with clients, addressing their concerns and being their point of contact
  • You approach solving sophisticated problems and issues with a practical and outcome focused approach
  • You have expertise and knowledge across the full ecosystem of Mar Tech and Ad Tech
  • In addition to base salary, this role may be bonus or incentive compensation eligible. Actual compensation within the range will be dependent upon, but not limited to the individual’s skills, experience, qualifications, location and application employment laws. The salary pay range is subject to change and may be modified at any time.

to view how Epsilon transforms marketing with 1 View, 1 Voice.

Base Salary: $64,000 - $96,000

Actual compensation within the range will be dependent upon, but not limited to the individual’s skills, experience, qualifications, location and application employment laws. The salary pay range is subject to change and may be modified at any time.

The Final date to receive applications for this job posting is XX/XX/XXXX.

Epsilon is a global data, technology and services company that powers the marketing and advertising ecosystem. For decades, we’ve provided marketers from the world’s leading brands the data, technology and services they need to engage consumers with 1 View, 1 Vision and 1 Voice. 1 View of their universe of potential buyers. 1 Vision for engaging each individual. And 1 Voice to harmonize engagement across paid, owned and earned channels.

Epsilon’s comprehensive portfolio of capabilities across our suite of digital media, messaging and loyalty solutions bridge the divide between marketing and advertising technology. We process 400+ billion consumer actions each day using advanced AI and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every…