It Desk Support

Our client, a leading organization in the IT support industry, is seeking a dedicated and detail-oriented Desktop Analyst to join their team. As a Desktop Analyst, you will be part of the IT support department supporting end-users and ensuring smooth desktop operations. The ideal candidate will have strong problem-solving skills, a proactive attitude, and excellent communication skills, which will align successfully in the organization.

Job Title:

IT Desk Support

Location:

Irving, TX Pay Range:
Up to $32.50/hour

• Deploy and maintain standardized PC images using tools such as SCCM, MDT, or similar platforms.
• Provide troubleshooting and support for network connectivity issues, both wired and wireless.
• Assist with general desktop support, including hardware and software issues on Windows and Mac OS systems.
• Manage IT assets, including desktops, laptops, and peripherals, maintaining accurate inventory records.
• Document support requests and resolutions accurately within the ticketing system and support remote users effectively.

• Associate’s or Bachelor’s degree in Information Technology or related field, or equivalent experience.
• At least 2 years of experience in desktop support or IT helpdesk roles.
• Proficiency in PC imaging tools and network fundamentals such as TCP/IP, DNS, and DHCP.
• Experience with Active Directory, Office 365, and remote support tools.
• Excellent communication and customer service skills, with the ability to manage multiple tasks independently.

• Opportunity to work in a dynamic and supportive environment.
• Gain valuable experience with industry-standard tools and practices.
• Be part of a team that values proactive problem-solving and continuous improvement.
• Competitive pay rate aligned with your skills and experience.
• Potential for professional growth and development within the organization.

• Medical and Prescription Drug Plans
• Dental Plan
• Supplemental Life Insurance
• Short Term Disability Insurance
• 401(k)

If this is a role that interests you and you’d like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!