Desktop Support Infrastructure Technician

Job Description

Desktop Support Infrastructure Technician role at Quest Diagnostics

Responsible for all tactical aspects of delivering Regional Field IT Support services for Business Units within a Region, as it relates to supporting laboratory operations.

We are proud to offer best-in‑class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part‑time or full‑time position, some of the benefits offered may include:

• Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
• Best-in‑class well‑being programs
• Annual, no‑cost health assessment program Blueprint for Wellness®
• healthy
  
  MINDS mental health program
• Vacation and Health/Flex Time
• 6 Holidays plus 1 “MyDay” off
• Fin Fit financial coaching and services
• 401(k) pre‑tax and/or Roth IRA with company match up to 5% after 12 months of service
• Employee stock purchase plan
• Life and disability insurance, plus buy‑up option
• Flexible Spending Accounts
• Annual incentive plans
• Matching gifts program
• Education assistance through MyQuest for Education
• Career advancement opportunities
• and so much more!

• Support Tier‑2 Field IT support, voice communications, data networking, desktop, LIS/BIS equipment, imaging systems, facility systems, security administration, and asset management
• Troubleshoot and resolve all service center tickets routed to your Assignment Group
• Perform IMAC all systems as applicable
• Perform maintenance, patches, and updates to all systems in a timely manner
• Maintain up-to-date knowledge and skills related to changing technology and services provided by Field IT Support
• Provide clear, regular submissions of Management Reports and Metrics that document performance against SLA’s via standard products
• Contribute to team and Quest specific short, mid, and long‑term goals
• Assist in inventory management
• Assist in coordination of asset disposal for Quest Diagnostics Workstation machines and peripherals
• Ensure that the Quest Diagnostics Information Technology Asset Management policies are enforced at the Business Unit
• On call for emergency situations (additional on‑call pay will apply)

Solving problems, MS office programs, Problem Management, Time Management, Organizational Skills, proficiency in verbal and written communications, strong commitment to customer and employee satisfaction, ability to work with customers, both internal and external

Entry level understanding of skill area progressing to application of knowledge attained through education, certifications or other related experience such as on‑the‑job training

Entry level understanding of skill area progressing to application of knowledge attained through education, certifications or other related experience such as on‑the‑job training

Ability to routinely lift 40 lbs; walk long distances; stand and bend in tight spaces; drive short and long distances. Maintain composure under pressure; adapts to change; ability to grasp information quickly.

Quest Diagnostics honors our service members and encourages veterans to apply. While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.

Equal Opportunity

Employer:

Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.