Enterprise Account Manager - Tech, Media, and Communications

About Trend Micro

Trend Micro, a global cybersecurity leader, helps make the world safe for exchanging digital information across enterprises, governments, and consumers.

Fueled by decades of security expertise, global threat research, and continuous innovation, Trend harnesses AI to protect organizations and individuals across clouds, networks, devices, and endpoints.

The Trend Vision One™ enterprise cybersecurity platform accelerates proactive security outcomes by predicting and preventing threats across the entire digital estate and environments like AWS, Google, Microsoft, and NVIDIA.

Proactive security starts here.

The ideal candidate will be based on the East Coast (NY/NJ preferred). Alternate locations include Las Colinas, TX or Austin, TX. This role requires regular customer travel to deliver value and deepen strategic relationships.

The Technology, Media, and Communications (TMC) Enterprise Account Manager is a strategic, customer‑facing leader responsible for strengthening long‑term relationships, driving measurable security outcomes, and expanding platform adoption within an assigned customer portfolio. Directing all elements of the client experience with Trend.

You lead with influence, customer‑centricity, technical acumen, data‑driven insights, and disciplined sales execution.

• Drive and manage complex sales cycles, orchestrating cross‑functional teams to deliver customer outcomes across the TMC vertical.
• Retain and expand your book of business by prioritizing customer value, platform‑centric adoption, and measurable outcomes.
• Apply a consultative approach to solving customers’ critical cyber risk and security challenges.
• Position Trend Micro’s platform solutions—including XDR, EPP/EDR, CNAPP, CREM, Zero Trust, SIEM, and AI Security—based on customer needs and competitive context.
• Build strategic territory and account plans, set measurable goals, and maintain accurate forecasting with consistency Q/Q and Y/Y.
• Leverage customer success stories to demonstrate realized value and drive platform growth.
• Stay current on industry trends, threat intelligence, and product innovations.
• Travel as needed within the territory and for company events.
• Demonstrate strong working knowledge of SaaS, cloud, and cybersecurity architectures.
• Effectively position complex, value‑driven solutions to both technical and executive stakeholders.
• Collaborate with channel partners to support regional go‑to‑market execution.
• Maintain exceptional time management skills and operate with independence and discipline.

• Relationship‑driven and trusted by both technical and executive stakeholders.
• Skilled at uncovering customer needs and mapping them to platform value.
• Confident leading executive‑level conversations on security strategy and business outcomes.
• Highly organized, proactive, and strong in account planning and proposal development.
• Collaborative and effective within a multi‑role account team.

• 10+ years of enterprise value selling or proven success in Account Management, Client Director, Customer Success, or Solution Consulting roles.
• A strong track record of revenue attainment and consistent quota achievement.
• Proven ability to grow existing customer relationships through value and outcome alignment.
• Experience working with enterprise or strategic customers.
• Understanding of cybersecurity, cloud, or AI‑driven security solutions.
• Exceptional communication, negotiation, and strategic thinking skills.
• Familiarity with SaaS recurring revenue models and customer lifecycle management.
• Experience with MEDDPICC, disciplined forecasting, and resilience under pressure.

The Account Manager strengthens long‑term customer partnerships by ensuring customers achieve tangible security outcomes, adopt the right capabilities, and expand their use of the platform based on measurable value. This role is essential for driving retention, renewal success, and sustainable customer growth.

It directly influences gross and net revenue retention, adoption health, platform consumption, and customer satisfaction.

You're important…