Senior Automation Data Analyst

Job Description

The Senior Automation Data & Insights Analyst is responsible for enabling data-driven decision-making that accelerates Digital Transformation and automation strategy. This role drives analytics and performance insights across automation, AI, and self-service initiatives, providing business intelligence that fuels operational excellence and value realization.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

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• Bachelor’s degree in Business Analytics, Computer Science, Data Science, or related field (Master’s preferred).
• 7+ years of relevant experience in data analytics, automation insights, or digital transformation analytics.
• Proven experience supporting Contact Center analytics, preferably within a transformation or automation context.
• Strong understanding of Contact Center KPIs and metrics.
• Proficiency in Power BI, Tableau, SQL, and data modeling.
• Experience with RPA platforms (UiPath, Blue Prism), AI/Chatbot analytics, or Verint/Five9 data integration.
• Demonstrated ability to communicate analytical insights effectively to non-technical and executive audiences.
• Knowledge of machine learning and AI applications in contact centers.
• Experience supporting automation and AI analytics (RPA, NLP, Auto-QA, conversational AI).
• Strong proficiency in Power BI, Tableau, and SQL for data visualization and reporting automation.
• Working knowledge of Five9, Verint Cloud, and Salesforce Service Cloud data environments.
• Proven ability to measure ROI, value realization, and performance of automation initiatives.
• Familiarity with UiPath or other RPA platforms and related analytics tools.
• Excellent data storytelling and executive presentation skills.
• Strong collaboration and communication skills across business and technology teams.
• Passion for continuous improvement, automation innovation, and data-driven decision-making.