It Desk Support

Our client, a leading organization in the IT support industry, is seeking a dedicated and detail-oriented Desktop Analyst to join their team. As a Desktop Analyst, you will be part of the IT support department supporting end-users and ensuring smooth desktop operations. The ideal candidate will have strong problem-solving skills, a proactive attitude, and excellent communication skills, which will align successfully in the organization.

Job Title: IT Desk Support

Location: Irving, TX

Pay Range: Up to $32.50/hour

• Deploy and maintain standardized PC images using tools such as SCCM, MDT, or similar platforms.
• Provide troubleshooting and support for network connectivity issues, both wired and wireless.
• Assist with general desktop support, including hardware and software issues on Windows and Mac OS systems.
• Manage IT assets, including desktops, laptops, and peripherals, maintaining accurate inventory records.
• Document support requests and resolutions accurately within the ticketing system and support remote users effectively.

• Associate’s or Bachelor’s degree in Information Technology or related field, or equivalent experience.
• At least 2 years of experience in desktop support or IT helpdesk roles.
• Proficiency in PC imaging tools and network fundamentals such as TCP/IP, DNS, and DHCP.
• Experience with Active Directory, Office 365, and remote support tools.
• Excellent communication and customer service skills, with the ability to manage multiple tasks independently.

• Opportunity to work in a dynamic and supportive environment.
• Gain valuable experience with industry-standard tools and practices.
• Be part of a team that values proactive problem-solving and continuous improvement.
• Competitive pay rate aligned with your skills and experience.
• Potential for professional growth and development within the organization.

• Medical and Prescription Drug Plans
• Dental Plan
• Supplemental Life Insurance
• Short Term Disability Insurance
• 401(k)

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

Manpower Group® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills.

Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 Manpower Group was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.

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