More jobs:
Business Analyst
Job in
Irving, Dallas County, Texas, 75084, USA
Listed on 2026-01-05
Listing for:
Insight Global
Contract
position Listed on 2026-01-05
Job specializations:
-
IT/Tech
CRM System
Job Description & How to Apply Below
Salesforce CX Business Analyst
Direct message the job poster from Insight Global
* HAVE TO BE IN THE DFW AREA*
$50.00/hr - $60.00/hr
Duration6 month contract to hire
LocationIrving, TX 75039 (1 day onsite a month)
Responsibilities- Collaborate with cross‑functional teams to optimize the Salesforce platform and drive improvements across customer engagement channels.
- Act as a key liaison between Product Owners, CxO business stakeholders, vendors, and strategic partners to ensure Salesforce capabilities align with contact center objectives.
- Identify, design, and support Salesforce‑driven solutions that enhance customer experience and operational efficiency.
- Serve as a facilitator for documentation, communication, and backlog grooming using Agile, Jira, Confluence.
- 4+ years of experience as a Business Analyst with Salesforce Service Cloud CRM in a customer service or contact center environment.
- 4+ years in customer experience in a contact center environment.
- Strong understanding of contact center processes, KPIs, and omnichannel tools.
- Excellent communication, facilitation, and documentation skills.
- Experience working in Agile, Jira, Confluence.
Associate
Employment TypeContract
Job FunctionAnalyst
IndustriesPharmaceutical Manufacturing
Referrals increase your chances of interviewing at Insight Global by 2x
Inferred Benefits- Medical insurance
- Vision insurance
- 401(k)
- Paid maternity leave
- Paid paternity leave
- Disability insurance
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